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All practical tips to grow your business on messaging.

Customer Service

Out of Office Message: 16 Examples + How to Set It Up in Outlook and Gmail (2026)

Going on holiday, off sick or closed for the holidays? A good out of office message tells people exactly what to expect. 16 examples to copy, professional and casual, plus step-by-step setup in Outlook and Gmail.

Gian Boender
Oct 30, 2026

Recent articles

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How to schedule social media posts for Instagram, Facebook and TikTok

Coming up with a post every day takes time and gives mixed results. Here is how to schedule your posts for Instagram, Facebook and TikTok ahead, which tools you can use and when to post.

Oct 29, 2026

Free live chat for your website (2026): what do you really get?

A live chat on your website doesn't have to cost anything. But what's in a free plan, where are the limits and when is it worth paying? We compare the best-known free live chats, including Bugalou's free plan.

Oct 21, 2026

WhatsApp groups for work: downsides, GDPR risks and better alternatives

Almost every company has them: WhatsApp groups for work. Handy to start with, but with dozens of groups messages get buried and customer data ends up on personal phones. The downsides, what GDPR means here, and which alternatives work better.

Oct 13, 2026

The best team chat apps compared: Slack, Teams, Google Chat, WhatsApp and Bugalou (2026)

Which team chat fits your business? An honest comparison of Slack, Microsoft Teams, Google Chat, WhatsApp groups and Bugalou: strengths, weaknesses and who each tool works best for.

Oct 11, 2026

AI Customer Service

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What Is Agentic AI? Explanation and Examples for Customer Service (2026)

Agentic AI can independently take multiple steps to complete a task, instead of just answering a single question. What does that mean in practice for customer service?

Gian Boender
Sep 29, 2026

What Are AI Hallucinations and How Do You Prevent Them in Customer Service? (2026)

An AI chatbot that confidently gives a wrong answer is a real risk. What AI hallucinations are, why they happen, and how to limit this risk in customer service.

Gian Boender
Sep 10, 2026

Chatbot vs Live Chat: What Is the Difference? (2026)

Both show up as a chat window on your website, but they work fundamentally differently. When do you choose a chatbot, when live chat — and when both together?

Gian Boender
Sep 7, 2026
All AI Customer Service articles →

Customer Service

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Ticketing System with Phone Support: Calls in Your Helpdesk [2026]

Ticketing System with Phone Support: Calls in Your Helpdesk [2026]

A ticketing system with phone support brings calls, WhatsApp calls, chat and email together, with every call logged on the customer. Learn what it is, what to look for and how it works.

Gian Boender
Oct 8, 2026
Gorgias vs Trengo: Which Helpdesk Fits Your Webshop? [2026]

Gorgias vs Trengo: Which Helpdesk Fits Your Webshop? [2026]

Gorgias charges per ticket in dollars, Trengo per package in euros. We compare pricing, channels, AI and e-commerce integrations so you know which helpdesk fits your store.

Gian Boender
Oct 4, 2026

Onboarding New Customer Service Agents: Step-by-Step Plan (2026)

How to onboard a new customer service agent: from preparation before day one to a concrete training schedule, feedback on real conversations and a copy-ready checklist.

Gian Boender
Oct 1, 2026
All Customer Service articles →

Customer Service

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Out of Office Message: 16 Examples + How to Set It Up in Outlook and Gmail (2026)

Going on holiday, off sick or closed for the holidays? A good out of office message tells people exactly what to expect. 16 examples to copy, professional and casual, plus step-by-step setup in Outlook and Gmail.

Gian Boender
Oct 30, 2026

Free live chat for your website (2026): what do you really get?

A live chat on your website doesn't have to cost anything. But what's in a free plan, where are the limits and when is it worth paying? We compare the best-known free live chats, including Bugalou's free plan.

Gian Boender
Oct 21, 2026

Team chat for customer service: why internal chat belongs in your helpdesk

Customer questions in the helpdesk, discussion about them in WhatsApp or Slack: it costs time and things slip through the cracks. Why a team chat next to your customer conversations works better, and what to look for.

Gian Boender
Oct 10, 2026
All Customer Service articles →

E-commerce

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Fashion Webshop Customer Service: Sizing, Returns and Peaks (2026)

Fit questions, returns and busy sale seasons: how to set up customer service for your clothing store so your team has time left for personal styling advice.

Gian Boender
Oct 3, 2026

Preparing Customer Service for Black Friday: Complete Checklist (2026)

Black Friday 2026 means 3-4x the orders and customer questions. Complete checklist with a timeline, automation tips and ready-to-use templates to get your customer service prepared in time.

Gian Boender
Sep 30, 2026

Bol.com Performance Standards and Strikes: How to Avoid Them (2026)

Which service standards does bol.com use in 2026, when do you get a strike and what can you do per standard to keep your seller account safe? All thresholds, checked with bol.com.

Gian Boender
Sep 24, 2026
All E-commerce articles →

Guides

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How to schedule social media posts for Instagram, Facebook and TikTok

Coming up with a post every day takes time and gives mixed results. Here is how to schedule your posts for Instagram, Facebook and TikTok ahead, which tools you can use and when to post.

Gian Boender
Oct 29, 2026
Writing a Booking Confirmation Email: Examples & Templates [2026]

Writing a Booking Confirmation Email: Examples & Templates [2026]

A good booking confirmation immediately gives customers confidence and prevents unnecessary questions. Discover what a strong booking confirmation email should include, with ready-to-use examples.

Gian Boender
Jun 30, 2026
What Does CC Mean in an Email? Explanation, Examples and Etiquette

What Does CC Mean in an Email? Explanation, Examples and Etiquette

What's the difference between CC and BCC, and when do you use which? Learn everything about CC in emails: meaning, real-world examples, and the etiquette rules you shouldn't ignore.

Gian Boender
Jun 30, 2026
All Guides articles →

Tips & Tricks

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The best team chat apps compared: Slack, Teams, Google Chat, WhatsApp and Bugalou (2026)

Which team chat fits your business? An honest comparison of Slack, Microsoft Teams, Google Chat, WhatsApp groups and Bugalou: strengths, weaknesses and who each tool works best for.

Gian Boender
Oct 11, 2026
10 Inspiring Social Media Marketing Campaigns (and What You Can Learn)

10 Inspiring Social Media Marketing Campaigns (and What You Can Learn)

What makes a social media campaign unforgettable? We analyze ten influential campaign strategies and translate the lessons into practical tips that work for smaller businesses too.

Gian Boender
Jul 1, 2026
Customer Service Trends 2026: 7 Developments You Can't Afford to Miss

Customer Service Trends 2026: 7 Developments You Can't Afford to Miss

From AI as the first line of support to real-time CSAT: these are the 7 most important customer service trends for 2026 and how your business can stay ahead.

Gian Boender
Jun 20, 2026
All Tips & Tricks articles →

WhatsApp

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WhatsApp groups for work: downsides, GDPR risks and better alternatives

Almost every company has them: WhatsApp groups for work. Handy to start with, but with dozens of groups messages get buried and customer data ends up on personal phones. The downsides, what GDPR means here, and which alternatives work better.

Gian Boender
Oct 13, 2026
WhatsApp Business Calling: How the WhatsApp Calling API Works [2026]

WhatsApp Business Calling: How the WhatsApp Calling API Works [2026]

More and more customers call businesses on WhatsApp. Learn what WhatsApp Business calling is, what it costs, which requirements apply and how to use it for customer service.

Gian Boender
Oct 7, 2026
WhatsApp Business Automation: How to Automate Customer Service via WhatsApp

WhatsApp Business Automation: How to Automate Customer Service via WhatsApp

With WhatsApp Business automation, you answer common questions automatically, send order confirmations, and reduce your workload. Practical guide for online stores.

Gian Boender
Jul 10, 2026
All WhatsApp articles →

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