Question 1

What is helpdesk software?

Accepted Answer

Helpdesk software is a tool that lets you manage all customer inquiries — via email, WhatsApp, Instagram, live chat and other channels — from one central inbox. With Bugalou you add AI automation, CSAT measurements and e-commerce integrations, so your team can work faster and smarter.

Question 2

What kind of businesses is Bugalou suited for?

Accepted Answer

Bugalou is suitable for any business that communicates with customers across multiple channels — from online stores and e-commerce to SaaS companies, service providers and B2B. Whether you use Shopify, WooCommerce or your own platform, Bugalou integrates seamlessly with your existing systems.

Question 3

Which channels can I connect?

Accepted Answer

You can connect WhatsApp Business, email, Instagram DM, Facebook Messenger, live chat and telephony to Bugalou. All messages come together in one clear inbox, so your team never misses a thing.

Question 4

Is there a free trial?

Accepted Answer

Yes, you can try Bugalou free for 14 days. No credit card required. You get immediate access to all features, including the AI chatbot, all channels and automations.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All your data is stored on servers in Frankfurt (EU). We offer a data processing agreement (DPA) and are fully GDPR-compliant. More info on our GDPR page.

Helpdesk software all channels, one inbox