Helpdesk software all channels, one inbox
All channels — WhatsApp, email, Instagram, Messenger and live chat — in one inbox. With AI chatbot, smart automations and CSAT measurements. Purpose-built for online stores, SaaS companies, service providers and any business that communicates professionally with customers.
From €49/month · 14-day free trial · No credit card required
Trusted by companies like
What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why businesses choose Bugalou
Built for e-commerce
Shopify, WooCommerce, Lightspeed, Bol.com integrations. Order details directly in your inbox.
All channels, one inbox
WhatsApp, email, Instagram, Messenger, live chat and telephony brought together.
AI chatbot included
Answer 80% of frequently asked questions automatically, 24/7.
CSAT after every conversation
Measure customer satisfaction automatically and improve your service.
Live in 10 minutes
No consultant, no complicated setup. Get started right away.
Data in the EU
Servers in Frankfurt, GDPR-compliant, data processing agreement included.
Starting price per month
Setup time
Channels in one inbox
Automation with AI
Every channel in one inbox
Whether you run an online store, SaaS platform or service business — every customer interaction matters. Bugalou brings all your communication channels together in one clear helpdesk, so your team can respond faster and never miss a single message.
WhatsApp Business
Reach your customers on the channel they use every day. Send order confirmations, answer product questions and convert abandoned carts into orders — directly via WhatsApp.
Manage all your support emails from the same inbox as your other channels. No separate email client needed — everything in one place, with the same speed and automation.
Instagram DM
Messenger
Automate your helpdesk with AI
Bugalou's AI chatbot answers frequently asked questions automatically, 24/7, in your customer's language. Think order statuses, return policies, delivery times and product information. When a question becomes too complex, the AI seamlessly hands off to an agent, including the full conversation history.
On top of that, workflows let you automate your entire customer service: from automatic routing and assignment to abandoned cart emails, transactional emails and CSAT surveys after every conversation. All configurable without any technical knowledge.
Go live with your helpdesk in 3 steps
Most teams are fully operational within 10 minutes.
Connect channels
Connect WhatsApp, email, Instagram, Messenger and live chat to your Bugalou inbox. In less than 10 minutes.
Set up team & AI
Invite your team, configure your AI chatbot and set up routing rules. All through a simple dashboard.
Help customers
Start helping customers from one clear inbox. With AI, automations and CSAT built right in.
Frequently asked questions
Everything about helpdesk software