Question 1

Is Bugalou a full-fledged Trengo alternative?

Accepted Answer

Yes. Bugalou offers all of Trengo’s core functionality — multichannel inbox, WhatsApp Business, email, Instagram, automation and a help center — plus features Trengo doesn’t offer, such as CSAT surveys, automatic translation, outbound webhooks and transactional emails. And all of that from €49/month instead of €349/month.

Question 2

What does Bugalou cost compared to Trengo?

Accepted Answer

Bugalou starts from €49/month with all features included. Trengo’s cheapest plan (Boost) starts at €349/month for 10 users and 500 conversations, with a surcharge of €0.25 per AI conversation. Check our pricing page for a full overview.

Question 3

Can I migrate my data from Trengo?

Accepted Answer

We offer assistance with migrating contacts and conversation history. Get in touch via chat or book a demo — we’ll guide you through the migration process for free.

Question 4

How quickly can I switch to Bugalou?

Accepted Answer

The average setup takes 10 minutes. You can start a free trial today, connect your channels and get started with your team right away.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All your data is stored on servers in Frankfurt (EU). We offer a Data Processing Agreement (DPA) and are fully GDPR-compliant. More info on our GDPR page.

Trengo alternative: Bugalou the better choice