Terms of Service

1. Acceptance of Terms

By using bugalou.com ("Platform") you accept these Terms of Service completely. If you do not agree, you should not use the Platform.

2. Service Description

Baboluv B.V. offers a WhatsApp Business integration platform including:

• WhatsApp Business Account connection and management
• Contact management and segmentation
• Automated message campaigns
• AI-powered chatbot
• Analytics and reporting

3. Account Registration

To use the Platform, you must:

• Create an account with accurate information
• Keep your password confidential
• Monitor all your activities and be responsible for your account
• Immediately report any unauthorized access

4. WhatsApp Business Account Connection

By connecting your WhatsApp Business Account, you declare that:

• You are the legal owner or authorized representative
• You accept WhatsApp's Terms of Service and Meta's data policy
• You will comply with all applicable laws (including GDPR, CCPA)
• You will not send spam or unwanted messages
• You will not misuse personal data

5. Subscriptions and Payment

Our subscriptions are:

• Starter: €49-89/month - 1,000-2,500 conversations
• Pro: €109-599/month - 1,000-10,000 conversations, AI Chatbot (3,000-30,000 messages)
• Enterprise: Custom pricing - full feature set, unlimited

All prices are excluding VAT. You authorize automatic monthly billing via Stripe.

6. Free Trial Period

New accounts have a free 14-day trial period with full functionality of the selected plan. After this period, automatic billing occurs unless cancelled.

7. Cancellation and Refunds

Cancellation: You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

Refunds: We do not offer refunds for partially used subscription periods or overused quotas.

8. Liability and Limitations

Limitation of liability:

• Our maximum liability is limited to amounts paid in the past 12 months
• We are not liable for indirect, consequential damages or data loss
• We are not liable for WhatsApp API errors or Meta service issues

9. Service Level Agreement (SLA)

Availability: We aim for 99.5% uptime. Maintenance downtime excluded.

Maintenance Notices: Scheduled maintenance is announced at least 48 hours in advance.

10. Acceptable Use

You may not use the Platform for:

• Spam or marketing without consent
• Phishing or fraud
• Distribution of malware or viruses
• Hacking or unauthorized access
• Intellectual property infringement
• Harassment or abuse of others
• Violation of laws or regulations

11. Breach and Termination

Breach of these terms may result in immediate termination of your account and Platform access without refund.

12. Intellectual Property

All content on the Platform (code, design, logos, text) is owned by Baboluv B.V. You may not copy, distribute, or modify this without permission.

13. API and Integrations

Additional terms apply for API use:

• API keys are personal and confidential
• Rate limits apply (plan-dependent)
• Data processing follows our privacy policy
• Misuse results in API blocking

14. Third-Party Services

The Platform uses WhatsApp/Meta, Stripe, OpenAI and other services. We are not responsible for their errors or service interruptions.

15. Changes to Terms

We may change these terms at any time. Continued use means acceptance. Major changes will be notified by email.

16. Disputes and Jurisdiction

These terms are governed by Dutch law. Disputes are first resolved through negotiation, then by the Amsterdam court.

17. Contact

For questions about these terms: