Question 1

Is Bugalou suitable for retailers with multiple stores?

Accepted Answer

Yes, Bugalou brings customer communication from all your stores and your webshop together in one central inbox, so every team keeps oversight, no matter where the customer comes from.

Question 2

Can I connect my POS system or webshop?

Accepted Answer

Bugalou integrates with Shopify, WooCommerce and Lightspeed, so order and stock data automatically appears alongside every customer conversation.

Question 3

How does Bugalou help with returns and exchanges?

Accepted Answer

All return and exchange requests — via WhatsApp, email or live chat — land in one inbox. Your team uses standard templates and AI suggestions to handle them quickly.

Question 4

Can I use WhatsApp for my retail business?

Accepted Answer

Absolutely. Connect WhatsApp Business and manage every conversation from the same inbox as your other channels — ideal for order confirmations, stock questions and personal service.

Question 5

Is there a free trial?

Accepted Answer

Yes, you can try Bugalou free for 14 days. No credit card required. You get immediate access to all features, including the AI chatbot, integrations and automations.

Customer service software for retail