Customer service software for retail
Manage all customer communication for your store or retail chain from one inbox. WhatsApp, email, Instagram and live chat combined with Shopify, WooCommerce and Lightspeed integrations — so your team helps customers online and around a store visit in no time.
From €49/month · 14 days free · No credit card required
Trusted by businesses like
What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why retailers choose Bugalou
Online and in-store customer contact together
Whether customers order online or visit a store, every question lands in one inbox — via WhatsApp, email, Instagram and live chat.
Stock and order info right at hand
Connect Shopify, WooCommerce or Lightspeed so your team instantly sees which order, product and stock status belongs to a customer question.
AI chatbot for product questions
Answer questions about stock, delivery times, sizes and return policy automatically, 24/7, in the customer's language.
Fast return and exchange requests
Manage return and exchange requests from one place, with standard templates and AI suggestions that save your team time.
WhatsApp for personal service
Confirm orders, send stock alerts and answer questions directly via WhatsApp — the channel where your customers are already active.
CSAT to safeguard service quality
Measure customer satisfaction automatically after every conversation, so your service quality keeps improving across every store and channel.
Starting price per month
Setup time
Channels in one inbox
Automation with AI
Every channel for your retail business in one inbox
Customers reach out via WhatsApp, email, Instagram and live chat — online and around a store visit. With Bugalou you manage all these channels from one clear inbox, so your team responds faster and never misses a message.
WhatsApp Business
Reach customers on the channel they use every day. Send order confirmations, answer stock questions and turn interest into sales — directly via WhatsApp.
Manage all your support emails from the same inbox as your other channels. No separate email program needed — everything in one place, with the same speed and automation.
Instagram DM
Messenger
Automate your retail customer service with AI
Bugalou's AI chatbot automatically answers common questions about stock, delivery times, sizes and return policy, 24/7, in the customer's language. Is a question too complex? The AI hands it off seamlessly to an agent, including the full conversation.
On top of that, you automate your complete customer service with workflows: from automatic routing and assignment to stock alerts, order confirmations and CSAT surveys after every conversation. All configurable without technical knowledge.
Live with your retail inbox in 3 steps
Most retailers are fully up and running within 10 minutes.
Connect channels & store
Connect WhatsApp, email, Instagram and live chat to your Bugalou inbox. Link your Shopify, WooCommerce or Lightspeed environment in a few clicks.
Set up team & AI
Invite your team, configure your AI chatbot with your product information and return policy, and set up routing rules.
Help customers
Start helping customers from one clear inbox — with stock and order context, AI suggestions and automations built right in.
Frequently asked questions
Everything about customer service software for retail