Integration available

Bugalou + Shopify

Connect your Shopify store and deliver real-time customer service on every channel

Try for free Book a demo

< 5 min

Setup time

24/7

Always automated

Features included

Technical skills needed

About Shopify

What is Shopify?

Shopify is the world's most popular e-commerce platform. With the Bugalou integration, you automatically send order confirmations, shipping notifications and promotions via the channel your customer prefers — WhatsApp, Instagram DM, Facebook Messenger, email or SMS. You also see all customer orders in the sidebar during a conversation, regardless of which channel the customer uses to reach out.

Features

What can you do with Bugalou + Shopify?

Connect your Shopify store to Bugalou. Automatically send order updates via WhatsApp, email, Instagram or SMS and view orders directly next to conversations on any channel.

Order confirmations via WhatsApp, email or Instagram

Automatically send a confirmation via the customer's preferred channel as soon as an order is placed. Higher open rates than traditional email alone.

Shipping status notifications on every channel

Automatically notify customers when their package has been shipped, including a track & trace link — via WhatsApp, email or SMS.

Order details next to every conversation

View all Shopify orders from a customer directly next to the conversation in the sidebar, regardless of channel.

Personalised campaigns

Send targeted promotions based on purchase behaviour in Shopify via WhatsApp broadcasts, email campaigns or Instagram DM.

4 steps

How to set it up

Up and running in less than 5 minutes

Install the Bugalou app from the Shopify App Store or connect via your dashboard.

Step 1

Set which order statuses trigger a notification and via which channel (WhatsApp, email, SMS, etc.).

Step 2

Customers automatically receive messages for every order update via their preferred channel.

Step 3

Customer questions are automatically linked to the correct Shopify order, regardless of channel.

Step 4

Start free trial

Use cases

Popular use cases

Automatic order confirmation via the customer's preferred channel on purchase

Shipping notification with track & trace via WhatsApp, email or SMS when dispatched

Handle return requests with order status visible

Win-back campaign to customers who haven't ordered in a while

FAQ

Frequently asked questions about Bugalou + Shopify

How does the Shopify integration with Bugalou work?

The Shopify integration connects your existing Shopify account with Bugalou. Once set up, Bugalou automatically syncs the relevant data so your customer service team has everything at hand without switching between systems.

Is the Shopify integration included in my Bugalou subscription?

The Shopify integration is available in most Bugalou plans. Check our pricing page for the exact overview or get in touch with our team.

Do I need technical knowledge to connect Shopify?

No. The Shopify integration is designed to be set up in minutes without any technical knowledge. Through the Bugalou dashboard you connect your account step by step.

Can I use Shopify with multiple channels in Bugalou?

Yes. Shopify works seamlessly with all channels in Bugalou: WhatsApp, Instagram, Facebook Messenger, email and website chat. All conversations and data come together in one place.

Ready to connect Shopify?

Start for free today and connect Shopify in minutes. No technical knowledge required.

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