Customer service for travel, always on
WhatsApp, email, Instagram, Messenger, live chat, and phone unified in one inbox. With 24/7 AI chatbot, multilingual auto-translation, and smart routing — built for travel agencies, tour operators, and travel businesses.
From €49/month · 14-day free trial · No credit card required
Trusted by companies like
What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why travel businesses choose Bugalou
24/7 availability with AI
Travelers don't wait for office hours. The AI chatbot answers common questions about itineraries, documents, and policies around the clock — in your customer's timezone.
Multilingual auto-translation
Serve travelers worldwide in their own language. The AI chatbot understands and replies in multiple languages automatically — no multilingual staff required.
All channels, one inbox
WhatsApp, email, Instagram, Messenger, live chat, and phone — every traveler message lands in a single, organized inbox.
Handle booking change requests efficiently
Route booking modification and cancellation requests to the right team member instantly with smart assignment rules, so travelers get fast answers.
CSAT after every conversation
Measure traveler satisfaction automatically and use the insights to improve your service quality.
EU-hosted & GDPR-compliant
All data stored on servers in Frankfurt (EU). Data processing agreement included.
Starting price per month
AI availability
Channels in one inbox
Automated with AI
Every channel in one inbox
Travelers reach out via WhatsApp, Instagram, email, and live chat — often from different time zones. Bugalou brings every conversation together so your team responds faster and never misses a message.
WhatsApp Business
Communicate with travelers on the channel they prefer. Share itinerary updates, answer visa questions, and handle last-minute changes — directly via WhatsApp.
Manage all your traveler emails from the same inbox as your other channels. No separate email client needed — everything in one place, with the same speed and automation.
Instagram DM
Messenger
Support travelers 24/7 with AI
Bugalou's AI chatbot answers common traveler questions automatically, 24/7, in multiple languages. Think visa requirements, packing lists, itinerary details, cancellation policies, and travel insurance information. When a question gets too complex, the AI hands off seamlessly to a team member — with the full conversation history.
Automate your support workflows: from routing booking change requests to the right agent, to sending travel document reminders, transactional emails, and CSAT surveys after every trip. All configurable without technical knowledge.
Go live in 3 simple steps
Most teams are fully operational within 10 minutes.
Connect your channels
Connect WhatsApp, email, Instagram, Messenger, and live chat to your Bugalou inbox. Done in under 10 minutes.
Set up team & AI
Invite your team, configure your AI chatbot with travel FAQs, and set up routing rules. Everything through a simple dashboard.
Start helping travelers
Start managing traveler conversations from one unified inbox. With 24/7 AI, automations, and CSAT built right in.
Frequently asked questions
Everything about customer service for travel businesses