Your team talks next to the customernot in a WhatsApp group
Channels and 1-on-1 chats for your colleagues, right next to your inbox. Share a customer conversation, hand out tasks with one click and read every message automatically translated into your own language.
Can someone take care of Mrs Bakker's return?
Translated from German · show original
Task for Jonas: get the pallet ready at dock 2
Everything your team needs to work together
Not another chat app on the side, but a team chat that knows what happens in your inbox.
Channels and direct messages
Create channels like #warehouse or #team-de, or message a colleague directly. See who is online and how many messages you haven't read yet.
Automatic translation
Everyone writes in their own language and reads in their own language. Dutch, English and German. The original is always one click away.
Share customer conversations
Share a conversation from the inbox as a card in the team chat. Colleagues see its status and can assign it to themselves with “I'll take it”.
Tasks and questions with buttons
Ask a yes/no question or give someone a task. Colleagues answer or mark it “Done” with one click, and you get notified.
Alerts from automations
Let an automation post a message, for example on a new return or a delayed shipment. Your team sees it right away in the right channel.
Mentions, reactions and files
Mention a colleague with @, react with an emoji, reply to a message and share photos or files. With sound and push notifications for mentions and direct messages.
Why a team chat in Bugalou?
Talk where the work happens
No switching between your helpdesk and WhatsApp or Teams. The customer conversation and the discussion about it sit side by side.
No language barrier
Ideal for teams across the Netherlands, Belgium and Germany. Everyone writes the way they're used to, translation happens automatically.
Nothing slips through the cracks
With “I'll take it” and tasks with a Done button, you see right away who is doing what. No more double work.
Work out of private apps
Customer data doesn't belong in a WhatsApp group on personal phones. In Bugalou everything stays inside your organization, with retention periods and export.
Extra cost, in every paid plan
Languages translated automatically
App for customers and colleagues
Real-time messages and alerts
Up and running in minutes
The team chat is already waiting in your dashboard
Invite your colleagues
Everyone in your organization automatically joins a shared general channel. Create extra channels for teams or topics, public or private.
Pick your language
Each colleague chooses which language they read messages in, and whether automatic translation is on.
Chat, share and assign
Share customer conversations, hand out tasks and let automations post alerts in the right channel.
For every team that helps customers together
How businesses use the team chat
Webshop and warehouse
Customer service and the warehouse coordinate returns, missing items and rush orders, without phone calls or loose messages.
- Share a customer conversation about a return as a card
- Task for the warehouse with a Done button
- Alert on a delayed shipment
International teams
Colleagues in the Netherlands and Germany work together as if they speak the same language. Everyone reads every message in their own language.
- Automatic translation NL, EN and DE
- Own reading language per colleague
- Original always available
Customer service teams
Ask a colleague for help with a tricky conversation, assign it with one click and see who picks up what.
- “I'll take it” on shared conversations
- Yes/no questions to the team
- Create a task from a message
Frequently asked questions
Everything you want to know about the team chat.
Does the team chat cost extra?
How does automatic translation work?
Do team chat messages count towards my conversation limit?
Can people without a Bugalou account join the chat?
Do I get notified about new messages?
What happens to messages if I cancel my account?
Get your team out of the WhatsApp group
Start free today and talk right next to your customer conversations
