Full transparency about the third-party service providers we use to process personal data on behalf of our customers.
BoenderXL E-Commerce B.V. (trading as "Bugalou") uses the sub-processors listed below to deliver our services. In accordance with Article 28 of the GDPR, we hereby inform you about the third parties to whom we transfer personal data.
We have entered into data processing agreements with all our sub-processors that comply with GDPR requirements. For transfers to the United States, we rely on the EU-US Data Privacy Framework and/or Standard Contractual Clauses (SCCs).
| Sub-processor | Service | Purpose | Location |
|---|---|---|---|
| Meta Platforms, Inc. | WhatsApp Business API & Messenger | Processing of customer messages via WhatsApp and Facebook Messenger | EU / US |
| Stripe, Inc. | Payment Processing | Processing of subscription payments and invoicing | US |
| Neon, Inc. | PostgreSQL Database Hosting | Storage of application data in a secure cloud database | EU |
| Vercel, Inc. | Hosting, CDN & Blob Storage | Application hosting, content delivery and storage of uploaded files | US (with edge locations in EU) |
| OpenAI, Inc. | AI Chatbot | AI-powered automated customer message responses | US |
| Upstash, Inc. | Redis Cache | Caching of session data and application data for improved performance | EU |
| Resend, Inc. | Transactional Email (via Amazon SES) | Sending verification emails, password resets and notifications | US |
| Google Ireland Ltd. | Google Analytics & Tag Manager | Website analytics and user behavior insights (anonymized) | EU (Ireland) |
| CookieYes Ltd. | Cookie Consent Management | Management of cookie consent and ePrivacy regulation compliance | EU |
| Zapier, Inc. | Workflow Automation | Integration with external platforms like Shopify, WooCommerce and more for syncing order data | US |
| Pusher Ltd. | Realtime WebSockets | Real-time communication for live chat and message notifications | EU |
| Twilio Inc. | SMS & Voice Services | SMS messaging and voice calls via Twilio channel | US |
WhatsApp Business API & Messenger
Processing of customer messages via WhatsApp and Facebook Messenger
Hosting, CDN & Blob Storage
Application hosting, content delivery and storage of uploaded files
Transactional Email (via Amazon SES)
Sending verification emails, password resets and notifications
Google Analytics & Tag Manager
Website analytics and user behavior insights (anonymized)
Cookie Consent Management
Management of cookie consent and ePrivacy regulation compliance
Workflow Automation
Integration with external platforms like Shopify, WooCommerce and more for syncing order data
If you have questions about our sub-processors, would like a copy of a data processing agreement, or want to be notified of changes, please contact us.
Last updated: February 14, 2026