Question 1

Is Bugalou a full-fledged Watermelon alternative?

Accepted Answer

Bugalou goes beyond what Watermelon offers. While Watermelon focuses on AI chatbots and conversational AI, Bugalou is a complete helpdesk platform: multichannel team inbox, WhatsApp, email, Instagram, Messenger, live chat, CSAT surveys, transactional emails, bulk actions and telephony — all included from €49/month with multiple users.

Question 2

What does Bugalou cost compared to Watermelon?

Accepted Answer

Bugalou starts from €49/month with all features and multiple users included. Watermelon’s cheapest paid plan (Starter) costs €99/month and includes only 250 conversations and 1 user. Their Advanced plan is €199/month for 500 conversations, and Business is €399/month for 1,000 conversations. Extra conversations cost €25 per 250 at Watermelon.

Question 3

Can I migrate my data from Watermelon to Bugalou?

Accepted Answer

Yes. We offer assistance with migrating contacts and conversation history. Get in touch via chat or book a demo — we’ll guide you through the migration process for free.

Question 4

Does Bugalou also have an AI chatbot?

Accepted Answer

Yes. Bugalou includes an AI chatbot in every plan at no extra cost per conversation. Our AI answers frequently asked questions 24/7 in your customer’s language and seamlessly hands over to a team member when needed — including the full conversation history.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All your data is stored on servers in Frankfurt (EU). We offer a Data Processing Agreement (DPA) and are fully GDPR-compliant. More info on our GDPR page.

Watermelon alternative: a complete helpdesk for less