Customer service for e-commerce, one inbox
WhatsApp, email, Instagram, Messenger, live chat, and phone unified in one inbox. With Shopify & WooCommerce context, AI chatbot, smart automations, and CSAT — built for online stores that take customer experience seriously.
From €49/month · 14-day free trial · No credit card required
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What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why e-commerce teams choose Bugalou
Shopify & WooCommerce integrations
Connect your store so your team sees order details, tracking info, and customer history right inside the conversation — no tab-switching needed.
All channels, one inbox
WhatsApp, email, Instagram, Messenger, live chat, and phone — every customer message lands in a single, organized inbox.
AI chatbot included
Automatically answer up to 80% of repetitive questions about order status, return policies, and shipping times — 24/7.
Reduce cart abandonment
Re-engage shoppers who left items in their cart with automated follow-up messages via WhatsApp or email.
CSAT after every conversation
Measure customer satisfaction automatically and use the insights to improve your support quality.
EU-hosted & GDPR-compliant
All data stored on servers in Frankfurt (EU). Data processing agreement included.
Starting price per month
Setup time
Channels in one inbox
Automated with AI
Every channel in one inbox
Your customers reach out via WhatsApp, Instagram, email, and live chat. Bugalou brings every conversation together so your team responds faster and never misses a message.
WhatsApp Business
Reach your customers on the channel they use every day. Send order confirmations, answer product questions, and recover abandoned carts — directly via WhatsApp.
Manage all your support emails from the same inbox as your other channels. No separate email client needed — everything in one place, with the same speed and automation.
Instagram DM
Messenger
Automate your e-commerce support with AI
Bugalou's AI chatbot answers common questions automatically, 24/7, in your customer's language. Think order status, return policies, shipping times, and product information. When a question gets too complex, the AI hands off seamlessly to a team member — with the full conversation history.
On top of that, automate your entire support workflow: from automatic routing and assignment to abandoned cart follow-ups, transactional emails, and CSAT surveys after every conversation. All configurable without technical knowledge.
Go live in 3 simple steps
Most teams are fully operational within 10 minutes.
Connect your channels
Connect WhatsApp, email, Instagram, Messenger, and live chat to your Bugalou inbox. Done in under 10 minutes.
Set up team & AI
Invite your team, configure your AI chatbot, and set up routing rules. Everything through a simple dashboard.
Start helping customers
Start managing customer conversations from one unified inbox. With AI, automations, and CSAT built right in.
Frequently asked questions
Everything about e-commerce customer service software