Question 1

How does Bugalou integrate with Shopify and WooCommerce?

Accepted Answer

Bugalou connects to your Shopify or WooCommerce store so your support team can see order details, tracking information, and customer purchase history directly inside each conversation. This means faster, more informed replies without switching between tools.

Question 2

Which communication channels can I connect?

Accepted Answer

You can connect WhatsApp Business, email, Instagram DM, Facebook Messenger, live chat, and phone to Bugalou. All messages arrive in one unified inbox so your team never misses a customer question.

Question 3

Can the AI chatbot handle order-related questions?

Accepted Answer

Yes. The AI chatbot can be trained on your FAQs, return policy, shipping information, and more. It answers common questions automatically, 24/7, in your customer’s language. When a question is too complex, it hands off seamlessly to a human agent with the full conversation history.

Question 4

Is there a free trial?

Accepted Answer

Yes, you can try Bugalou free for 14 days. No credit card required. You get full access to all features including the AI chatbot, all channels, and automations.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All data is stored on servers in Frankfurt (EU). We provide a data processing agreement (DPA) and are fully GDPR-compliant. Learn more on our GDPR page.

Customer service for e-commerce, one inbox