Bugalou
MyParcel
Integration available

Bugalou + MyParcel

Automatic shipping notifications via WhatsApp, email, Instagram or SMS

< 5 min

Setup time

24/7

Always automated

4

Features included

0

Technical skills needed

About MyParcel

What is MyParcel?

MyParcel is the largest shipping platform in the Netherlands, used by thousands of webshops. With the Bugalou integration, your customers automatically receive messages at every step of the shipping process — from label created to package delivered — via WhatsApp, email, SMS or Instagram, depending on what the customer prefers.

Features

What can you do with Bugalou + MyParcel?

Connect MyParcel to Bugalou and automatically keep customers informed about their shipping status and track & trace information via their preferred channel.

Automatic shipping notifications on every channel

Customers receive a message as soon as their package is registered with the carrier — via WhatsApp, email, SMS or Instagram.

Track & trace updates

Send real-time updates at every scan event of the package, including expected delivery day, via the customer's preferred channel.

Delivery confirmations

Automatically notify customers when their package has been successfully delivered, on their preferred channel.

Missed delivery alerts

Send a message via WhatsApp, email or SMS when delivery was unsuccessful and the package goes to a pickup point.

4 steps

How to set it up

Up and running in less than 5 minutes

01

Connect your MyParcel account via the Bugalou integration page.

Step 1
02

Set which shipping statuses trigger a notification and via which channel (WhatsApp, email, SMS, etc.).

Step 2
03

Customers automatically receive updates at every step in the shipping process.

Step 3
04

View track & trace links directly next to customer conversations, on any channel.

Step 4
Use cases

Popular use cases

Proactive shipping notification directly after registration with PostNL/DHL — via WhatsApp, email or SMS
Share expected delivery day so customers are home
Notification on failed delivery to arrange redelivery
Fewer "where is my package?" questions across all channels
FAQ

Frequently asked questions about Bugalou + MyParcel

How does the MyParcel integration with Bugalou work?
The MyParcel integration connects your existing MyParcel account with Bugalou. Once set up, Bugalou automatically syncs the relevant data so your customer service team has everything at hand without switching between systems.
Is the MyParcel integration included in my Bugalou subscription?
The MyParcel integration is available in most Bugalou plans. Check our pricing page for the exact overview or get in touch with our team.
Do I need technical knowledge to connect MyParcel?
No. The MyParcel integration is designed to be set up in minutes without any technical knowledge. Through the Bugalou dashboard you connect your account step by step.
Can I use MyParcel with multiple channels in Bugalou?
Yes. MyParcel works seamlessly with all channels in Bugalou: WhatsApp, Instagram, Facebook Messenger, email and website chat. All conversations and data come together in one place.

Ready to connect MyParcel?

Start for free today and connect MyParcel in minutes. No technical knowledge required.

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