Question 1

Is Bugalou GDPR-compliant for financial services?

Accepted Answer

Yes. All data is stored on servers in Frankfurt (EU). We provide a data processing agreement (DPA) and are fully GDPR-compliant. Every conversation is logged with complete audit trails, which is essential for compliance in financial services. Learn more on our GDPR page.

Question 2

How does Bugalou help with compliance and audit trails?

Accepted Answer

Every message, assignment, status change, and team action is logged in Bugalou. This gives you a complete audit trail of all client interactions, making it easy to demonstrate compliance during audits or resolve disputes.

Question 3

Can clients share documents securely through Bugalou?

Accepted Answer

Yes. Clients can share documents directly in the conversation via WhatsApp, email, or live chat. All files are stored securely on EU servers. Your team can access everything from one place without needing separate file-sharing tools.

Question 4

Which communication channels can I connect?

Accepted Answer

You can connect WhatsApp Business, email, Instagram DM, Facebook Messenger, live chat, and phone to Bugalou. All messages arrive in one unified inbox so your team never misses a client inquiry.

Question 5

Is there a free trial?

Accepted Answer

Yes, you can try Bugalou free for 14 days. No credit card required. You get full access to all features including the AI chatbot, all channels, audit trails, and automations.

Client communication for financial services