Customer service software for B2B SaaS
Manage all customer communication for your SaaS product from one inbox. Email, live chat, WhatsApp and helpcenter combined with AI and automations — so your support team responds faster, reduces churn and helps customers grow.
From €49/month · 14 days free · No credit card required
Trusted by businesses like
What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why SaaS companies choose Bugalou
One inbox for all your support channels
Email, live chat, WhatsApp and helpcenter tickets come together in one shared inbox, so your team never misses a customer question.
Self-service knowledge base for onboarding
Build a searchable helpcenter that helps new customers get started on their own, so your support team can focus on more complex questions.
AI chatbot reduces support volume
Let the AI chatbot automatically answer common product questions based on your own knowledge base — 24/7, in your customer's language.
Automate onboarding and follow-up
Send automatic welcome sequences, trial check-ins and renewal reminders — without your Customer Success team having to do it manually.
Spot churn risk early
Measure CSAT after every support conversation and instantly see which customers are unhappy, so you can step in before they cancel.
Internal notes for seamless collaboration
Tag teammates, leave context and work together on complex support questions without involving the customer.
Starting price per month
Setup time
Channels in one inbox
Automation with AI
Every support channel for your SaaS product in one inbox
Customers reach out via email, live chat, WhatsApp and your helpcenter. With Bugalou you manage all these channels from one clear inbox, so your support team responds faster and nothing falls through the cracks.
Live Chat & Chatbot
Answer product questions in real time via the chat widget on your website or in your app. Combined with the AI chatbot for instant answers, even outside business hours.
Helpcenter & Knowledge Base
Build a searchable helpcenter that lets customers find answers themselves — and that doubles as a knowledge source for your AI chatbot.
WhatsApp
Automate your SaaS customer service with AI
Bugalou's AI chatbot automatically answers common product questions based on your own knowledge base — 24/7, in your customer's language. Is a question too complex? The AI hands it off seamlessly to an agent, including the full conversation.
On top of that, you automate your complete customer journey with workflows: from onboarding emails and trial check-ins to renewal reminders and CSAT surveys after every support conversation. All configurable without technical knowledge.
Live with your SaaS support inbox in 3 steps
Most SaaS teams are fully up and running within 10 minutes.
Connect channels & helpcenter
Connect email, live chat, WhatsApp and your helpcenter to your Bugalou inbox. Import existing knowledge base articles in a few clicks.
Set up team & AI
Invite your support team, configure your AI chatbot with your product documentation, and set up routing rules.
Help customers and grow
Start helping customers from one clear inbox — with customer context, AI suggestions and automations built right in.
Frequently asked questions
Everything about customer service software for B2B SaaS