Gorgias alternative: affordable and flexible
Gorgias is a strong e-commerce helpdesk, but the per-ticket pricing model makes costs unpredictable. As a Gorgias alternative, Bugalou offers the same e-commerce power — Shopify, WooCommerce, all channels and AI — for a fixed monthly price. Plus integrations with Bol.com, Lightspeed, Returnless and Picqer that Gorgias doesn't offer.
From €49/month· 14-day free trial · No credit card required
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What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why online stores switch from Gorgias
No per-ticket pricing model
With Gorgias you pay per ticket and per AI resolution ($0.90–$1.00). With Bugalou you pay a fixed amount from €49/month — regardless of how many tickets you process.
Phone without an add-on
With Gorgias, phone is a paid add-on. With Bugalou, calling is part of Pro: connect your Twilio number and call from the same inbox as your other channels.
Personal support
Direct contact with our team via WhatsApp or email. No endless chatbot loops — just fast, personal answers from people who know your tool.
Data in the EU
All your customer data is stored on servers in Frankfurt. Fully GDPR-compliant, data processing agreement included. Gorgias is American and stores data in the US.
AI without extra cost per resolution
Gorgias charges $0.90–$1.00 per AI-resolved ticket. With Bugalou, the AI chatbot, automatic translation and smart routing are included without per-conversation costs.
Bol.com, Lightspeed & more integrations
Bugalou integrates with Bol.com, Lightspeed eCom, Returnless and Picqer — essential for online stores. Gorgias lacks these integrations.
Starting price per month
Setup time
Per-ticket costs
Hidden costs
Predictable costs, no surprises
With Gorgias, costs are built up from plan type and ticket volume. The Starter plan costs $10/month but is very limited. The Basic plan ($50/mo), Pro ($300/mo) and Advanced ($750/mo) come with more features, but on top you pay $0.90–$1.00 per AI-resolved ticket. Phone is a separately paid add-on.
With Bugalou it works differently. You pay a fixed price per month. With Pro you get the AI chatbot, phone, CSAT surveys, automatic translation and all integrations. No per-ticket costs, no expensive add-ons.
No hidden costs, no unexpected invoices at the end of the month.
Every channel in one inbox
Like Gorgias, Bugalou bundles all your customer service channels in one inbox. But with Bugalou you also get phone, Bol.com and more — without extra per-ticket costs.
WhatsApp Business
Reach your customers on the channel they use daily. Send order confirmations, answer product questions and convert abandoned carts into orders — directly via WhatsApp.
Manage all your support emails from the same inbox as your other channels. No separate email client needed — everything in one place, with the same speed and automation.
Instagram DM
MessengerBugalou vs Gorgias — features compared
An honest, transparent comparison
| Feature | Bugalou | Gorgias |
|---|---|---|
| Email inbox | ||
| Live chat widget | ||
| Instagram DM | ||
| Facebook Messenger | ||
| WhatsApp Business | ||
| Shopify integration | ||
| WooCommerce integration | ||
| Phone without add-on | Pro | Add-on |
| AI chatbot (no surcharge) | $0.90–$1.00/ticket | |
| Bol.com integration | ||
| Lightspeed eCom integration | ||
| Returnless integration | ||
| Picqer integration | ||
| CSAT surveys | ||
| Automatic translation | ||
| EU data hosting | ||
| Fixed monthly price (no per-ticket) | €49 | From $10 + per ticket |
More details? View the full comparison →
AI without per-resolved-ticket costs
Gorgias offers AI features, but charges $0.90–$1.00 per automatically resolved ticket. At high volume, those costs add up fast. With Bugalou, the AI agent is part of Pro — regardless of how many questions the AI handles.
Our AI agent answers frequently asked questions automatically, 24/7, in your customer's language. Is a question too complex? The AI seamlessly hands over to a team member, including the full conversation. Additionally, with Bugalou you automate your entire customer service workflow: from automatic routing to CSAT surveys after every conversation.
From Gorgias to Bugalou in 3 steps
Most teams are fully operational within a day.
Connect channels
Create your account and connect WhatsApp, email, Instagram, Messenger, live chat and phone. In less than 10 minutes.
Integrations & workflows
Connect Shopify, WooCommerce, Bol.com or Lightspeed. Set up routing and configure your AI chatbot. We help with migration for free.
Go live
Once everything is running, switch off Gorgias. No overlap, no double costs. Our team is ready via WhatsApp or email.
Frequently asked questions
Everything about switching from Gorgias to Bugalou