Question 1

Is Bugalou a full-featured Gorgias alternative?

Accepted Answer

Yes. Bugalou offers all the core functionality of Gorgias — e-commerce helpdesk, multichannel inbox, Shopify/WooCommerce integration, email, chat, social media and AI — supplemented with features Gorgias doesn’t offer, such as Bol.com integration, Lightspeed eCom, Returnless, Picqer and phone included. All at a fixed price without per-ticket costs.

Question 2

What does Bugalou cost compared to Gorgias?

Accepted Answer

Bugalou starts from €49/month with all features included at a fixed price. Gorgias uses a per-ticket model: the Starter plan costs $10/month but is very limited, and realistically you pay $50–$300+/month plus $0.90–$1.00 per AI-resolved ticket. Costs with Gorgias are hard to predict.

Question 3

Does Bugalou integrate with Shopify and WooCommerce?

Accepted Answer

Yes. Like Gorgias, Bugalou offers integrations with Shopify and WooCommerce. Additionally, Bugalou also supports Lightspeed eCom, Bol.com, Returnless and Picqer — integrations that Gorgias lacks.

Question 4

How quickly can I switch from Gorgias to Bugalou?

Accepted Answer

The average setup takes 10 minutes. You can start a free trial today, connect your channels and get started with your team right away. Contact us — we’ll guide you through the migration process for free.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All your data is stored on servers in Frankfurt (EU). We offer a Data Processing Agreement (DPA) and are fully GDPR-compliant. Gorgias is an American company that stores data in the US.

Gorgias alternative: affordable and flexible