Question 1

Is Bugalou a full-featured Tidio alternative?

Accepted Answer

Yes. Bugalou offers all the live chat and chatbot functionality of Tidio, supplemented with a complete multichannel inbox (WhatsApp, email, Instagram, Messenger, phone), CSAT surveys, automatic translation and e-commerce integrations like Bol.com and Lightspeed. All from €49/month.

Question 2

What does Bugalou cost compared to Tidio?

Accepted Answer

Bugalou starts from €49/month with all features included, including AI chatbot. Tidio’s Starter costs $29/month but is limited. With AI (Lyro) added you quickly reach $105–$150/month — and you still miss features like phone, CSAT and Bol.com integration.

Question 3

Doesn’t Tidio have an AI chatbot?

Accepted Answer

Tidio offers Lyro AI, but it’s a paid add-on of $39–$289/month on top of your base plan. With Bugalou, the AI chatbot is included as standard without extra costs per conversation or per month.

Question 4

Can I switch from Tidio to Bugalou?

Accepted Answer

Yes. The average setup takes 10 minutes. You can start a free trial today, connect your channels and get started with your team right away. Contact us — we’ll help with the migration for free.

Question 5

Is Bugalou GDPR-compliant?

Accepted Answer

Yes. All your data is stored on servers in Frankfurt (EU). We offer a Data Processing Agreement (DPA) and are fully GDPR-compliant. Tidio stores data in the US, which can be a concern for European businesses.

Tidio alternative: more complete and affordable