Customer service software that brings every conversation into one place

WhatsApp, Instagram, Messenger, email, VoIP and website chat — brought together in a single team inbox with smart automation and AI.

Book free demo Start free trial

14-day free trial
No credit card needed
From €49 per month

Prefer to click around yourself? Try the live demo

WhatsApp · Emma

Where's my order? 🙈

AI agent

Your parcel #10482 arrives tomorrow between 2 and 4 PM 📦

Resolved by AI · 3 sec

Instagram · lisa.makes

Does this come in green too? 😍

Sanne · Team

Yes! Green is back in stock on Friday 💚

Replied and liked ❤️

Email · Mark Davis

I'd like to return order #4821.

Sarah · Team

No problem! Your return label is waiting in your inbox.

Assigned to Sarah · return label sent

Every channel, one inbox

Trusted by companies like

Product tour

See Bugalou in 2 minutes

From the first customer question to the five-star rating: see how your team runs every channel, the AI agent and your store from one inbox.

Plays from YouTube when you click.

From messages in 5 apps to one inbox that thinks along

✕ Without BugalouCustomer waiting 3h 47m

EmmaWhatsAppHas my order shipped yet??

lisa.makesInstagramHello?? Still in stock?

Sophie BakerEmailReturn #4821 (3rd email)

MarkMessengerAm I getting an answer?

EmmaWhatsAppThen I'll order somewhere else.

Customer went to a competitor

12

8

23

447 unread

✓ With BugalouEverything answered

Inbox

EM

EmmaHas my order shipped yet??AI · answered in 3 sec

LI

lisa.makesHello?? Still in stock?Assigned to Sarah

SO

Sophie BakerReturn #4821 (3rd email)Return label sent

MA

MarkAm I getting an answer?AI · answered

EM

EmmaThen I'll order somewhere else.Followed up by Jan

What Bugalou does for you

Everything your customer service needs, in one app

Six building blocks that work together, from the inbox to AI and automations.

InboxAll channels

Emma Johnson12:04Has my order shipped yet?

lisa.makes12:03Does this come in green too?

Mark Davis11:58Do you sell gift cards?

Sophie Baker11:52Return request for #4821

VVisitor11:47What are the shipping costs?

One central inbox

All channels merged into one clear inbox. WhatsApp, Instagram, Messenger, email and live chat — never switch tabs again.

<30sresponse time

AI agent24/7 onlineTrained on your knowledge base

When will my order be delivered?

Question understood: delivery time

Order #10482 found in Shopify

Tracking checked

Your order #10482 is on its way and will be delivered tomorrow between 2 and 4 PM 📦

Shopify · #10482Carrier · track & trace

Resolved by AI · 3 sec

AI Agent & Chatbot

Train your own AI on FAQs. Customers get instant 24/7 answers while you focus on complex conversations.

JVSMKPTeam3 online

Emma JohnsonHas my order shipped yet?UnassignedSMSarahResolved

Internal note · Sarah

@Kevin can you check the return? 🙏

KP👍 I'll take it

Open conversations

Team collaboration

Assign conversations to colleagues, add internal notes and collaborate in real-time. Everyone sees who's working on what.

Order questionsActive

TriggerNew WhatsApp message

ConditionAsks about an order?

ShopifyAI looks up the order

WhatsAppSend track & trace

TeamAssign to Support

TeamInternal note

Track & trace sentAssigned to Support

Smart automations

Build powerful workflows that follow up leads, route messages and automate tasks. From welcome messages to complex flows.

👋 Need help with your order?

Hi there! 👋How can we help?

What are the shipping costs?

Free from €50, €4.95 below that. Order before 10 PM, delivered tomorrow 📦

Type a message...

Website chat widget

Add a beautiful chat widget to your website. Fully customizable to your brand with proactive messages and mobile responsive.

100%EU-compliant

🇪🇺 EU Hosted

End-to-end encrypted

GDPR & EU hosting

100% EU-hosted and fully GDPR-compliant. End-to-end encryption and secure data processing. Your data stays in Europe.

3 steps

How it works

From chaos to control in three simple steps.

01

Connect your channels

Link WhatsApp, Instagram, Messenger, email and website chat in a few clicks.

Step 01

02

Automate & train AI

Set up workflows, train your AI chatbot and let automations handle the work.

Step 02

03

Grow & optimize

Track analytics, improve response times and scale without hiring more staff.

Step 03

Start free trial

Works with

app.bugalou.com/inbox

Replied publicly · doesn't count towards your limit

TV

tom_vdInstagram · comment on your post

tom_vd commented on your post

Instagram post: woman with a blanket on the sofa

Our new blanket just arrived 🤍 Soft, warm and perfect for cold evenings on the sofa.

View on Instagram ↗

TVtom_vd How long does delivery to Belgium take?Fri 13:02Reply✨ AI

✨ AI suggestion

We deliver to Belgium within 2 to 3 working days, and shipping is free from €50.

Use

NHnorthwind.home We deliver to Belgium within 2 to 3 working days, and shipping is free from €50.just now

Public reply to tom_vd's commentWe deliver to Belgium within 2 to 3 working days, and shipping is free from €50.

Comments in your inbox

Every comment on your posts, right in your inbox

Someone asks under your Instagram or Facebook post whether a product is in stock, or how long delivery takes? That question lands in your Bugalou inbox, next to WhatsApp and email. With the post attached, so you see right away what it's about.

Reply, hide or like from Bugalou
The AI suggests a reply based on your knowledge base
Comments don't count towards your conversation limit
Included in every paid plan, no add-on needed

Customer stories

What our customers say

“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”

Koos Boender

Owner, Boender Outdoor

20minResponse time

“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”

Lisa Mertens

Baboluv

“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”

Dennis

Getdrezzed

“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”

Koos Boender

Owner, Boender Outdoor

60%

Automated

“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”

Lisa Mertens

Head of Customer Experience, Baboluv

“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”

Dennis

Owner, Getdrezzed

View all customer stories

Who is Bugalou for?

From coaches to large organizations — Bugalou adapts to your industry.

Coaches & Consultants

Automate intake questions, appointments, and follow-ups — less manual work, more clients.

Coaches & Consultants

Webshops & E-commerce

Answer questions faster, send automatic product info, and reduce returns.

Webshops & E-commerce

Construction & Installation

Receive leads 24/7, qualify them automatically, and schedule appointments instantly.

Logistics & Services

Send automatic status updates, confirmations, and follow-up flows for requests.

Explore features

Local Businesses

Process reservations, inquiries, and orders automatically across all your channels.

Large Organizations

Large Organizations

Connect multiple departments, employees, and locations in one omnichannel platform.

Teams connected

Support

12 members

Sales

8 members

Marketing

5 members

Operations

6 members

Choose the plan that grows with your business

Simple plans for any organization type — from SMBs to larger teams. No hidden fees, always cancellable.

Starter

For small teams who want to get started with customer communication automation.

€49p/m

All channels in one inbox
Chatbot & automations
Basic analytics
WooCommerce & Shopify integration

View full pricing

🔥 Most popular

Pro

For growing businesses with AI and advanced analytics.

€109p/m

Everything in Starter, plus:
AI agent that answers customers automatically
Advanced analytics & reports
Phone & SMS via Twilio
Priority support

View full pricing

Enterprise

For large organizations with custom requirements.

€Custom

Everything in Pro, plus:
AI routing: sort messages by topic
Custom features, built for your workflow
Unlimited users, conversations & workspaces
SSO, white-label & custom AI training
Dedicated account manager & onboarding
Custom integrations & SLA guarantee

🎁 Start today — 14 days free, no credit card required.

Start your free trial

Or start free: website chat for 1 user, up to 50 conversations a month →