Never miss a message
All messages from all channels appear in one inbox. No more switching between apps.
All channels in one place
Manage all your communication channels from one unified inbox. From WhatsApp and Instagram to Gmail and Outlook - everything in Bugalou, so you never miss a message again.
Connect your WhatsApp Business account and receive messages directly in your Bugalou inbox.
Reply to Instagram Direct Messages and manage your conversations from Bugalou.
Facebook Messenger
Connect your Facebook Messenger account and manage all chats in one place.
Website Chat
Add a live chat widget to your website to engage visitors and convert them into customers.
Gmail
Sync your Gmail inbox and manage emails alongside your other channels.
Outlook
Connect your Outlook mailbox and manage all your emails in Bugalou.
IMAP/SMTP
Connect your own email provider via IMAP for complete flexibility.
Twilio (SMS)
Connect your Twilio account to send and receive SMS messages directly in Bugalou.
WooCommerce
Connect your WooCommerce store to automate order notifications and customer updates via WhatsApp.
Shopify
Integrate Shopify to send automated order updates and enhance customer experience.
Calendly
Send automatic appointment reminders and confirmations via SMS or WhatsApp when bookings are made.
Booking Experts
Automate guest communication with booking confirmations and check-in reminders for holiday parks and hotels.
HubSpot
Sync contacts and trigger automated messages based on CRM events, deal stages and form submissions.
Pipedrive
Connect Pipedrive CRM to automatically send messages when deals progress or contacts are updated.
Google Calendar
Send automated appointment reminders from Google Calendar events via SMS or WhatsApp.
Mews
Connect Mews PMS to send automated guest communications for hotel check-ins and reservations.
Make (Integromat)
Build powerful automation workflows with Make. Connect 1000+ apps and trigger SMS or WhatsApp messages.
Custom Webhook
Connect any system that supports HTTP webhooks. Send a POST request to trigger automations with custom data.
Why centralize your channels?
Increase productivity
Save time by not switching between apps. More time for your customers.
Better insights
Get detailed analytics from all your communication channels on one dashboard.
Connected in 3 simple steps
From setup to your first unified message in under 5 minutes
1
Connect your channels
Link WhatsApp, Instagram, Messenger, Gmail, Outlook or IMAP in just a few clicks. No technical knowledge needed.
2
Unify your inbox
All messages from every channel appear in one unified inbox with full customer context and conversation history.
3
Collaborate & respond
Assign conversations to team members, use templates and let AI help with quick responses across every channel.
10+
Channels in one inbox
WhatsApp, Instagram, Messenger, Website Chat, Gmail, Outlook, IMAP & more
50%
Faster response times
No more app-switching means quicker replies
0
Messages missed
Every message from every channel in one place
Popular use cases
See how teams use unified channels to improve customer communication
E-commerce support
Handle product questions via WhatsApp, order updates via email and status requests via Instagram — all from one inbox.
- WhatsApp for product questions
- Email for order confirmations
- Social DMs for quick updates
Growing teams
Scale from a solo agent to 100+ team members without losing overview. Assign channels and conversations with ease.
- Team assignment & routing
- Role-based channel access
- Performance analytics
Multi-location businesses
Manage communication across all your locations centrally. Each location keeps its own channels with shared team access.
- Centralized management
- Location-based channels
- Shared knowledge base
Works with your favorite platforms
Integrate with WordPress, WooCommerce, Shopify, Magento and more
WordPressWooCommerce
Shopify
MagentoCustom API
Analytics
Channel Performance
Visualize message distribution across all channels and discover your busiest hours.
Channel Distribution
WhatsApp
42%
Email
28%
Instagram
18%
Messenger
12%
Visualize message distribution across all your channels
Peak Hours
9:00
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11:00
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13:00
14:00
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Identify when your customers are most active across channels
Analytics
Channel Performance
Visualize message distribution across all channels and discover your busiest hours.
Messages by Channel
Real-time
4,320messages
WhatsApp
45%Instagram
20%Email
18%Messenger
12%Live Chat
5%Peak Hours
Messages per hour
9:00
10:00
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Frequently asked questions
Everything you need to know about multichannel support
Which channels does Bugalou support?
Bugalou supports email, live chat, WhatsApp Business, Facebook Messenger, Instagram DMs and more — all managed from a single unified inbox.
Can I manage all channels from one inbox?
Yes. Every message from every connected channel arrives in one shared inbox. Your team sees all conversations in one place, regardless of the channel the customer used.
Do I need separate accounts for each channel?
You need existing accounts for each platform (e.g. a WhatsApp Business number, Facebook page), but all channels are managed centrally within Bugalou.
How do I add a new channel?
Go to Settings → Channels and follow the guided setup. Most channels can be connected in under 5 minutes with step-by-step instructions.
Can I set different working hours per channel?
Yes. You can configure separate business hours and auto-reply messages for each channel, so customers always receive an appropriate response.
Does each channel show the customer's history?
Yes. Bugalou links conversations across channels to a unified customer profile. If a customer contacts you via WhatsApp and later via email, your team sees the full history.
Choose your channels and start free
Start centralizing all your communication channels in one inbox today.
WhatsApp, Instagram, Facebook, Gmail, Outlook and IMAP are trademarks of their respective owners. Bugalou is not officially affiliated with these companies.