Guest communication for hospitality, one inbox
WhatsApp, email, Instagram, Messenger, live chat, and phone unified in one inbox. With multilingual AI chatbot, smart routing for complaints, and CSAT — built for hotels, restaurants, and hospitality businesses.
From €49/month · 14-day free trial · No credit card required
Trusted by companies like
What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
Why hospitality teams choose Bugalou
Guest communication, centralized
Manage every guest message — from pre-stay questions to post-stay feedback — in one unified inbox across WhatsApp, email, Instagram, and more.
Multilingual support built in
Welcome international guests in their own language. The AI chatbot understands and replies in multiple languages automatically.
AI chatbot for common inquiries
Let the AI handle repetitive questions about check-in times, amenities, directions, and policies — automatically, 24/7.
Handle complaints proactively
Route urgent messages and complaints to the right team member instantly with smart assignment rules, so issues get resolved before they become bad reviews.
CSAT after every conversation
Measure guest satisfaction automatically and use the insights to improve your hospitality experience.
EU-hosted & GDPR-compliant
All data stored on servers in Frankfurt (EU). Data processing agreement included.
Starting price per month
Setup time
Channels in one inbox
Automated with AI
Every channel in one inbox
Guests reach out via WhatsApp, Instagram, email, and live chat. Bugalou brings every conversation together so your team responds faster and delivers a seamless guest experience.
WhatsApp Business
Communicate with guests on the channel they prefer. Share check-in details, answer questions about amenities, and handle special requests — directly via WhatsApp.
Manage all your guest emails from the same inbox as your other channels. No separate email client needed — everything in one place, with the same speed and automation.
Instagram DM
Messenger
Deliver exceptional guest service with AI
Bugalou's AI chatbot answers common guest questions automatically, 24/7, in multiple languages. Think check-in procedures, amenity information, directions, Wi-Fi details, and house rules. When a question gets too complex, the AI hands off seamlessly to a team member — with the full conversation history.
Automate your guest communication workflows: from automatic routing of complaints to the right manager, to follow-up messages, transactional emails, and CSAT surveys after every stay. All configurable without technical knowledge.
Go live in 3 simple steps
Most teams are fully operational within 10 minutes.
Connect your channels
Connect WhatsApp, email, Instagram, Messenger, and live chat to your Bugalou inbox. Done in under 10 minutes.
Set up team & AI
Invite your team, configure your AI chatbot with guest FAQs, and set up routing rules for complaints. Everything through a simple dashboard.
Start helping guests
Start managing guest conversations from one unified inbox. With AI, automations, and CSAT built right in.
Frequently asked questions
Everything about customer service for hospitality