Call customers directly from your inbox
Make and receive phone calls via Twilio and answer incoming WhatsApp calls in the same call panel. Manage call queues and view full call history — without leaving your dashboard.
VoIP Panel
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Professional calling from your inbox
Inbound and outbound calls, WhatsApp calls, call queues and analytics — fully integrated into your customer service
Inbound & Outbound Calls
Receive and make phone calls directly from Bugalou. No separate phone system needed — everything in one platform.
WhatsApp Calls
Customers call your business number with one tap from WhatsApp and you answer in the same call panel. Incoming calls are free and need no Twilio account.
Dialpad & Speed Dial
Dial numbers manually via the digital dialpad or save contacts as speed dial for instant reach.
Call Transfer
Easily transfer calls to a colleague or another department. Warm transfer with a brief introduction.
Start calling in 3 steps
From connecting Twilio or WhatsApp to your first call — in minutes.
Connect Twilio or WhatsApp
Link your Twilio account to Bugalou and choose your phone number. Only need WhatsApp calls? A connected WhatsApp number is enough.
Set up your team
Configure VoIP status per agent, set availability and determine how incoming calls are distributed.
Start calling
Call customers directly from a conversation or use the VoIP panel. Calls are automatically logged.
Perfect for every team
Phone calls seamlessly integrated into your customer service workflow
Customer service
Resolve complex issues faster with a personal phone call instead of endless back-and-forth messaging.
- Handle escalations quickly
- Resolve complex issues by phone
- Personal contact with customers
Sales teams
Call warm leads directly, follow up on conversations and close deals faster with all context at hand.
- Follow up on leads instantly
- Schedule product demos
- Close deals faster
Operations teams
Monitor call volume, response times and agent performance with comprehensive phone analytics.
- Real-time call monitoring
- Call volume & peak hours
- Performance reports
Three tabs, full control
The VoIP panel gives you everything you need in one place
Dial Pad
Enter numbers and call directly. For incoming calls, customer details are automatically displayed when the number is recognized.
Recent Calls
View your full call history with duration, direction (inbound/outbound) and timestamp. Call back with one click.
Settings
Choose your microphone and speaker, set your status and join the call queue when you're available — for phone and WhatsApp calls alike.
Why VoIP in Bugalou?
No separate phone app
Everything in one platform. Call, chat and email from the same inbox without switching between tools.
Calls always in context
Every phone call is automatically logged with the customer. Your team has the full customer history at their fingertips.
Switch faster
From chat to call in one click. Resolve complex issues faster with a personal phone call.
Scalable without extra costs
Add agents, configure queues and scale your phone system with your growth. Only pay for what you call.
Free incoming WhatsApp calls
Customers call you with one tap from their WhatsApp chat. Incoming WhatsApp calls are free and ring in the same panel as your phone calls.
Platform for everything
Availability
Extra tools required
Calls in context
Reliable infrastructure
Bugalou VoIP runs on Twilio, the global leader in cloud communications. This guarantees crystal-clear call quality, reliable connections and phone numbers in 100+ countries.
- Phone numbers in 100+ countries
- 99.95% uptime guarantee
- HD voice quality
- SMS support included
Customers call you on WhatsApp, you answer in Bugalou
Many customers would rather tap the call button in WhatsApp than dial a phone number. With WhatsApp calling, those calls ring in the same call panel as your other calls — right in your browser.
Incoming WhatsApp calls are free
Meta doesn't charge for calls your customers start. No Twilio account needed: your connected WhatsApp number is enough.
Same panel, whole team
The call rings for everyone in the call queue. One colleague answers, the others see it's taken.
Every call in the conversation
"WhatsApp call (2:14) · answered by Anne" or "Missed WhatsApp call" appears in the customer's chat, next to their messages.
Missed call? Follow up automatically
The "Missed call" automation sends an approved WhatsApp template, so the conversation continues in writing.
Switch it on or off per number
One switch per WhatsApp number. Off means the call icon disappears from WhatsApp for your customers.
Available on Pro and Enterprise. Meta enables WhatsApp calling for numbers with a messaging limit of at least 2,000 customers a day.
More about WhatsApp BusinessFrequently asked questions
Everything you want to know about VoIP and WhatsApp calls in Bugalou
Do I need a separate Twilio account?
Can customers call us on WhatsApp?
Which plans support VoIP?
Can I use my existing phone number?
Are calls recorded?
Does VoIP work on mobile?
Can I send SMS through the same integration?
Ready to start calling?
Add phone and WhatsApp calls to your Bugalou workspace and manage all customer communication — chat, email and calls — in one place.
