Call customers directly from your inbox
Built-in VoIP calling powered by Twilio. Make and receive calls, manage call queues and view full call history — without leaving your dashboard.
VoIP Panel
3 in queue · 1 active
+1 555 123 4567
Professional calling from your inbox
Inbound and outbound calls, call queues and analytics — fully integrated into your customer service
Inbound & Outbound Calls
Receive and make phone calls directly from Bugalou. No separate phone system needed — everything in one platform.
Dialpad & Speed Dial
Dial numbers manually via the digital dialpad or save contacts as speed dial for instant reach.
Call Transfer
Easily transfer calls to a colleague or another department. Warm transfer with a brief introduction.
Start calling in 3 steps
From Twilio setup to your first call — in minutes.
Connect Twilio
Link your Twilio account to Bugalou and choose your phone number. Ready in minutes.
Set up your team
Configure VoIP status per agent, set availability and determine how incoming calls are distributed.
Start calling
Call customers directly from a conversation or use the VoIP panel. Calls are automatically logged.
Perfect for every team
Phone calls seamlessly integrated into your customer service workflow
Customer service
Resolve complex issues faster with a personal phone call instead of endless back-and-forth messaging.
- Handle escalations quickly
- Resolve complex issues by phone
- Personal contact with customers
Sales teams
Call warm leads directly, follow up on conversations and close deals faster with all context at hand.
- Follow up on leads instantly
- Schedule product demos
- Close deals faster
Operations teams
Monitor call volume, response times and agent performance with comprehensive phone analytics.
- Real-time call monitoring
- Call volume & peak hours
- Performance reports
Three tabs, full control
The VoIP panel gives you everything you need in one place
Dial Pad
Enter numbers and call directly. For incoming calls, customer details are automatically displayed when the number is recognized.
Recent Calls
View your full call history with duration, direction (inbound/outbound) and timestamp. Call back with one click.
Settings
Configure your microphone, speakers and VoIP status. Set whether you're available for incoming calls.
Why VoIP in Bugalou?
No separate phone app
Everything in one platform. Call, chat and email from the same inbox without switching between tools.
Calls always in context
Every phone call is automatically logged with the customer. Your team has the full customer history at their fingertips.
Switch faster
From chat to call in one click. Resolve complex issues faster with a personal phone call.
Scalable without extra costs
Add agents, configure queues and scale your phone system with your growth. Only pay for what you call.
Platform for everything
Availability
Extra tools required
Calls in context
Reliable infrastructure
Bugalou VoIP runs on Twilio, the global leader in cloud communications. This guarantees crystal-clear call quality, reliable connections and phone numbers in 100+ countries.
- Phone numbers in 100+ countries
- 99.95% uptime guarantee
- HD voice quality
- SMS support included
Frequently asked questions
Everything you want to know about VoIP calling in Bugalou
Do I need a separate Twilio account?
Which plans support VoIP?
Can I use my existing phone number?
Are calls recorded?
Does VoIP work on mobile?
Can I send SMS through the same integration?
Ready to start calling?
Add phone calls to your Bugalou workspace and manage all customer communication — chat, email and phone — in one place.
