Automated customer service

Let your AI Agent help customers 24/7

Train your own AI assistant on your business knowledge and let it help customers automatically via WhatsApp, Instagram, Messenger, email, VoIP, and your website.

Hi! What are your opening hours?

AI Agent

We're open Monday to Friday from 9:00 AM to 5:30 PM. Saturday from 10:00 AM to 4:00 PM.

Perfect! Can I also order online?

AI Agent

Yes! You can order online 24/7 via our webshop. Free shipping on orders over $50.

24/7 available
Capabilities

What can the AI Agent do for you?

Train your AI on your own knowledge and let it help customers across all channels

Answer FAQs

AI instantly answers questions about hours, shipping, returns and more. 24/7.

Train on your data

Upload documents, FAQs and product info. AI learns from your business and gives accurate answers.

Works on all channels

WhatsApp, Instagram, Messenger, email, website chat - AI works everywhere your customers are.

Handover to team

Complex questions? AI seamlessly hands over to your team with full context.

Multilingual

AI speaks fluent English, Dutch and 50+ other languages. Perfect for international customers.

Keep improving

See which questions AI answers and train it further. It gets smarter every day.

AI Conversation Summary

Get an instant AI-generated summary of any conversation. Perfect for quick context during handovers.

Auto-translate Messages

Translate any message with one click. Support customers in their own language without switching tools.

Translate Before Sending

Type your reply in your own language and translate it to the customer's language before you hit send.

Benefits

Why an AI Agent?

80% fewer repetitive questions

AI Agent answers standard questions automatically, so your team can focus on complex questions.

Instant answers

Customers get answers within seconds, day and night. No more waiting times.

Higher conversion

Fast answers lead to 35% higher conversion. Customers buy faster when helped properly.

Save costs

No extra staff needed for growth. AI scales with you without extra costs.

80%

Fewer repetitive questions

24/7

Always available

<5s

Average response time

50+

Languages supported

3 steps

Live in 3 simple steps

From setup to your first automated answer in under 10 minutes

01

Train your AI

Upload your documents, FAQs, product information and website content. The AI learns everything about your business in minutes.

Step 01
02

Customize behavior

Set the tone of voice, language preferences, handover rules and which topics AI should or shouldn't answer.

Step 02
03

Go live on all channels

Activate AI on WhatsApp, Instagram, Messenger, email and your website. Customers get instant answers from day one.

Step 03
Use Cases

Popular use cases

See how businesses in different industries use the AI Agent

E-commerce & Retail

Answer product questions, provide shipping updates, handle return requests, and recommend products based on customer preferences.

  • Order tracking & delivery status
  • Return & exchange policy info
  • Product recommendations
View Chatbot

SaaS & Technology

Help users with technical questions, guide them through onboarding, explain features and troubleshoot common issues automatically.

  • Technical support & troubleshooting
  • Onboarding guidance
  • Feature explanations & how-tos
View Help Center

Professional Services

Qualify leads, schedule appointments, answer service-related questions and provide pricing information around the clock.

  • Lead qualification & intake
  • Appointment scheduling
  • Service & pricing info
View Team Inbox
Integrations

Works with your favorite platforms

Integrate with WordPress, WooCommerce, Shopify, Magento and more

WordPress logoWordPress
WooCommerce logoWooCommerce
Shopify logoShopify
Magento logoMagento
Custom API
FAQ

Frequently asked questions

Everything you need to know about the AI agent

How does the AI agent learn about my business?
The AI agent is trained on your helpcenter articles, website content and custom knowledge base. It continuously improves as you add more content and refine its responses.
Can the AI agent hand over to a human agent?
Yes. When the AI detects a complex question it cannot confidently answer, it automatically creates a ticket and transfers the conversation to a human agent with full context preserved.
Which languages does the AI agent support?
The AI agent supports over 50 languages and can automatically detect and respond in the customer's language, making it ideal for international businesses.
How accurate are the AI agent's responses?
The AI agent only responds based on your approved knowledge base, minimizing hallucinations. You can review and improve its answers over time to reach even higher accuracy.
Does the AI agent work 24/7?
Yes. The AI agent is always available, handling customer questions around the clock — even outside business hours, on weekends and during holidays.
Can I customize the AI agent's tone and personality?
Absolutely. You can configure the AI agent's tone of voice, greeting messages and escalation behavior to match your brand identity and communication style.

Ready to automate your customer service?

Start free today and let AI Agent take the load off your team

Bugalou Dashboard - All conversations in one place