Website chatbot

The smartest chatbot for your website

Add a chatbot widget to your website for live chat, configurable FAQs and chatbot flows. Enable AI to automatically help customers and keep the pressure off your team.

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Chat with us

Online

Chatbot

Hi! 👋 How can I help you?

Chatbot

Live in 5 min

Capabilities

Everything a chatbot needs

Configure FAQs, live chat, AI takeover and lead generation — all in one widget

Configurable FAQs

Set up frequently asked questions and answers that the chatbot can answer directly. Shipping, returns, pricing — everything customers ask.

Chatbot Flows

Build conversation flows with buttons and menus. Guide visitors step by step to the right answer or department.

AI-powered

AI Takeover

Enable AI to automatically answer questions. The AI learns from your FAQs and knowledge base, keeping pressure off your team.

Live Chat

Chat directly with your website visitors

Chat in real time with visitors via the built-in live chat. See who's online, respond instantly and share files — all from your Bugalou inbox.

Real-time conversations

Chat directly with website visitors as soon as they ask a question.

Seamless handover

AI handles the initial contact, you take over when needed — without the customer noticing.

Typing indicator & online status

Customers see when an agent is available and typing.

File & image sharing

Share documents, screenshots and files directly in the chat window.

Mobile accessible

Answer live chats on the go via the mobile PWA app with push notifications.

Agent is online

Hi, I have a question about my order. The package has been in transit for 3 days now.

I understand your frustration. Let me connect you with a team member who can look into your order.

Handed over to Lisa

Lisa

Hi there! Let me check that for you. Your order #4892 was delivered today at the DHL point around the corner. 📦

AI takeover

Let AI take over when it gets busy

Enable AI and let it automatically help customers based on your FAQs, knowledge base and company information. The AI answers questions 24/7 so your team can focus on complex issues. When the AI doesn't know, it seamlessly hands over to your team.

Learns from your FAQs & knowledge base

The AI uses your configured FAQs and help center articles as sources.

24/7 automatic answers

Customers get instant answers, even outside business hours and on weekends.

Reduces pressure on your team

Up to 70% fewer repetitive questions. Your team focuses on what really matters.

Smart handover

For complex questions, the AI seamlessly transfers to an agent with full context.

Learn more about the AI Agent

AI ChatbotActive

What are your opening hours?

We're open Monday to Friday from 9:00 AM to 5:30 PM. Saturday from 10:00 AM to 4:00 PM. Sunday we're closed. 🕐

Can I return items for free?

Yes! You can return items for free within 30 days. Go to your account page and click "Return" next to your order. We'll send you a return label by email. 📦

94%

Resolved by AI

<1s

Response time

24/7

Available

Configure chatbot FAQs

What are your shipping costs?

Free shipping on orders over €50. Under €50 you pay €4.95.

How can I return an item?

When will my order arrive?

Can I change my order?

FAQs & Flows

Set up your own FAQs and flows

Configure frequently asked questions with answers the chatbot can deliver instantly. Build chatbot flows with buttons and choice menus to guide visitors step by step — no code, no AI needed.

Unlimited FAQs

Add as many questions and answers as you want. Edit them at any time.

Choice menus & buttons

Build flows with quick buttons so visitors find the right answer fast.

Categories & priority

Organize your FAQs by category and set which questions get priority.

No technical knowledge needed

Set up everything from a clear dashboard. No code, no stress.

3 steps

Live in 3 simple steps

No technical knowledge needed — your chatbot is ready in minutes.

Train your chatbot

Upload your FAQ, knowledge base or help articles. The AI learns your products, services and policies in seconds.

Step 01

Customize the look

Choose your brand colors, upload your logo, set the greeting and configure quick reply buttons.

Step 02

Go live instantly

Copy one line of code to your website, or activate your chatbot on WhatsApp, Instagram, Messenger and email with one click.

Step 03

Start free trial

Works with

Woo

Why businesses choose Bugalou's chatbot

Real results for customer service teams of all sizes

70%

Fewer repetitive questions

The chatbot instantly answers common questions about shipping, returns, pricing and opening hours — so your team can focus on complex issues.

< 1s

Instant response time

No more waiting in queues. Customers get accurate answers in under a second, whether from FAQ, flow or AI.

3-in-1

FAQ, live chat & AI in one widget

One widget that does it all: configurable FAQs, live chat with your team and AI takeover. No separate tools needed.

5 min

Setup in 5 minutes

Copy the script, paste it on your website and your chatbot is live. Works with WordPress, Shopify, WooCommerce and any other website.

Applications

Perfect for every website

From webshop to SaaS — add a chatbot to any website

Webshops & E-commerce

Answer questions about order status, shipping costs and return policies via the chatbot. Capture leads and increase conversion.

FAQ on shipping & returns
Live chat during checkout
AI answers product questions

View Webshop Leads

SaaS & Software

Guide users through onboarding with chatbot flows. Answer technical questions via FAQ or AI, without burdening your team.

Onboarding chatbot flows
Technical FAQ answers
AI support after hours

View Help Center

Services

Qualify leads via chatbot flows, answer pricing questions via FAQ and schedule appointments with live chat. Turn visitors into customers.

Lead qualification flows
Pricing info via FAQ
Live chat for advice

View AI Agent

Works with your favorite platforms

Integrate with WordPress, WooCommerce, Shopify, Magento and more

WordPress

WooCommerce

Shopify

Magento

Custom API

FAQ

Frequently asked questions

Everything you need to know about the chatbot

How do I set up FAQs for the chatbot?

Go to the Chatbot dashboard, click 'FAQs' and add your questions and answers. You can add unlimited FAQs, categorize them and edit them at any time. The chatbot automatically shows them as quick buttons to visitors.

What are chatbot flows?

Chatbot flows are predefined conversation routes with buttons and choice menus. They guide visitors step by step to the right answer or the right department — without any agent involvement.

How does AI takeover work?

Enable AI from your dashboard. The AI automatically learns from your FAQs and knowledge base articles and answers questions 24/7. For complex questions, it seamlessly hands over to an agent with full context and chat history.

Can I also live chat with visitors?

Yes. The chatbot widget also works as a full-featured live chat channel. Your team can respond to questions in real time from the inbox, including typing indicator, file sharing and online status.

How do I add the chatbot to my website?

Copy a small JavaScript snippet and paste it into your website's HTML. It works with WordPress, Shopify, WooCommerce, Magento and any other website. Live within 5 minutes.

Can I customize the chatbot's appearance?

Yes. You can fully customize colors, position, welcome message, avatar, logo and branding. The chatbot seamlessly matches your brand identity.

How much does the chatbot cost?

The chatbot is available on our free Starter plan. For AI takeover and advanced flows you can upgrade to Pro. Check our pricing page for all options.

Ready to launch your chatbot?

Start free today and automate your customer service

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Bugalou Dashboard - All your customer conversations in one place