AI customer service software that answers on its own
Order status, return policy, delivery times and FAQs get answered automatically — 24/7, in the customer's own language, grounded in your own knowledge base. Complex questions hand off seamlessly to your team.
From €49/month · AI included, no add-on · 14 days free
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What our customers say
“With so many orders from different channels, our customer responses were chaotic. Bugalou brought everything together and our team can now reply immediately. Our customers are much happier too!”
Koos Boender
Owner, Boender Outdoor
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Baboluv
“Previously our employees had to log into countless different platforms. With Bugalou everything is bundled in one central inbox. Our employees only need to log in once. That ensures more peace, more overview and a much more efficient way of working.”
Dennis
Getdrezzed
“Baboluv is growing fast and we couldn't keep up with support questions. Bugalou's AI chatbot now handles 60% automatically. This freed our team to focus on adding real customer value.”
Lisa Mertens
Head of Customer Experience, Baboluv
What is AI customer service software?
AI customer service software recognizes and answers customer questions automatically using artificial intelligence — without an agent needing to read and reply to every message by hand. Instead of a standalone chatbot bolted onto your existing systems, Bugalou combines the AI with a shared inbox for every channel: the AI resolves what it can on its own, and hands off the rest — with full context — to your team.
Answers questions on its own
Order status, return policy, delivery times and product questions — the AI gives a complete answer directly, no agent needed.
Available 24/7
Customers get an instant answer evenings, weekends and holidays too — no waiting until business hours.
Multilingual without extra work
The AI recognizes and replies in the customer's own language automatically, without you building separate content per language.
Learns from your knowledge base
Connect your help center articles and past conversations — the AI grounds its answers in your own content, not generic internet knowledge.
Seamless handoff to a human
When it's unsure or a question is too complex, the AI hands the conversation — full context included — straight to an agent.
Data stays in the EU
Processing happens on servers in Frankfurt, GDPR-compliant, with a data processing agreement included.
Traditional customer service software vs. AI customer service software
The difference isn't the inbox — both have one — it's what happens before an agent ever sees the message.
| Traditional software | AI customer service software | |
|---|---|---|
| First response | Wait until an agent is available | Instant answer, 24/7 |
| FAQs | Answered by hand, every time | Resolved automatically from the knowledge base |
| Outside business hours | Customer waits until the next business day | AI keeps working |
| Multilingual support | Requires multilingual staff | AI replies in the customer's own language |
| Complex questions | Agent starts from scratch | AI hands off with full context |
Live with AI customer service in 3 steps
No technical skills or data specialist required.
Connect your knowledge base
Link your help center articles, FAQs and — for e-commerce — your order data.
Train and test the AI
The AI learns from your content immediately. Test conversations before going live, tweak answers as needed.
Go live, with human backup
The AI answers incoming questions automatically and hands off to your team whenever it needs to.
Frequently asked questions
Everything about AI customer service software