How to set up your AI agent in Bugalou

Steps

1. 1AI Agents → Create AI Agent: name, language and tone
2. 2Settings: business info, shipping & returns, FAQ
3. 3Knowledge feed: paste your sitemap → Fetch; Product feed: paste your XML feed
4. 4Switch the agent on and choose its channels
5. 5Playground: test it as your customers see it in the website chat, WhatsApp, Instagram, Messenger and email
6. 6Forwarding: triggers with a team or colleague, a message inside and outside working hours
7. 7Inbox: ✨ AI on a customer message → choose a suggestion
8. 8Improve: thumbs down on an answer → create an instruction

Transcript

An AI agent that helps your customers day and night, in your tone and with your knowledge. Here's how to set it up in Bugalou. Create an agent and give it a name, a language and a tone. Fill in your business info, shipping and returns, and frequently asked questions. Everything saves automatically. Give it your website: paste your sitemap and Bugalou reads all your pages. Add your product feed, and it knows your whole range. Switch the agent on and choose the channels it answers on: website chat, WhatsApp, email, Instagram or Messenger. Test it in the playground. It answers with the information from your own site, shows matching products, with photos: in WhatsApp, on Instagram, in your website chat and by email, and looks up an order live, with the track and trace. That works with Shopify, WooCommerce, MyParcel, Sendcloud, DHL and more. Does a customer want to talk to a person? Choose triggers, a team and a message for outside opening hours. Does a colleague take over? Then the AI drafts a reply. One click, and it's ready. Not happy with an answer? Give it a thumbs down and say how it can be better. Your agent applies it right away. And in your analytics you see how many conversations the AI resolves on its own. The AI agent is part of Pro. Try it free at bugalou.com.