Discover why 200+ businesses choose Bugalou as the affordable, user-friendly alternative to Zendesk.
See at a glance why Bugalou is the better choice for your business
| Features | Bugalou | Zendesk |
|---|---|---|
| 💬Conversations & Features | ||
| Omnichannel conversations | ||
| Conversation history | Per channel only | |
| Customer profiles in chat | Additional costs | |
| User permissions | ||
| 📱Channels | ||
| Additional costs | ||
| Phone | Additional costs | |
| SMS | Additional costs | |
| Third-party app | ||
| Third-party app | ||
| Third-party app | ||
| Third-party app | ||
| WhatsApp broadcasts | ||
| ⚡Automation | ||
| Bot automation | Limited | |
| Rules | ||
| Rule library | ||
| Automatic assignment | ||
| Quick replies | ||
| Auto-replies | ||
| 🎓Self-Service & Support | ||
| Help center | ||
| Self-service | ||
| Full onboarding | ||
These are the most common reasons businesses give for switching from Zendesk to Bugalou
Save up to 70% on your monthly customer service costs without sacrificing functionality.
Fully operational in 10 minutes vs weeks of setup and configuration with Zendesk.
Genuine support within 24 hours. No chatbots, no outsourced helpdesk.
Your customer data stays secure in the EU (Frankfurt). Fully GDPR compliant with DPA.
WhatsApp, AI Chatbot, all integrations. No hidden costs or expensive add-ons.
Intuitive interface your team can work with immediately. No weeks of training needed.
Join 200+ businesses who already chose Bugalou. Start your free 14-day trial today.