Helpcenter Overview

The Helpcenter lets you build a customer-facing knowledge base so your customers can find answers without contacting support. Available on Pro and Enterprise plans. Navigate to it via Helpcenter in the sidebar.

Enabling the Helpcenter

At the top of the page you'll find the Helpcenter active toggle. Switch it on to make your knowledge base publicly accessible.

Feature Cards

The main page shows four feature cards for managing your helpcenter:

• Categories — organize articles into categories
• Articles — create and manage knowledge base articles
• Domains — configure custom domains
• Branding — customize appearance and colors

An Overview section shows quick stats: published articles, categories, and custom domains.

Creating Categories

Go to Helpcenter → Categories and click "+ New Category". Fill in:

• Category Name (required)
• Slug (auto-generated from the name)
• Description — a brief summary of what the category covers
• Icon — pick an emoji from the icon picker
• Display Order — the sort position of this category

For more details, see Managing Helpcenter Categories.

Writing Articles

Go to Helpcenter → Articles and click "+ New Article". Fill in:

• Article Title (required)
• Slug (auto-generated)
• Category — select from your created categories
• Content — the article body
• Status — Draft, Published, or Archived

Each article also has SEO Settings:

• SEO Title (max 60 characters)
• Meta Description (max 160 characters)
• Keywords — comma-separated

Use the filter tabs (All, Published, Draft, Archived) to manage article status. Each article card shows the title, status badge, description, view count, and published date. For detailed guidance, see Writing and Publishing Helpcenter Articles.

Custom Domains

Go to Helpcenter → Domains to configure custom domains like help.yourdomain.com:

1. Click "+ Add Domain"
2. Use a subdomain (e.g. help.yourdomain.com)
3. Set up a CNAME or ALIAS DNS record pointing to [yourslug].helpcenter.bugalou.com
4. Click "Verify Now" to verify the domain

Once verified, your helpcenter is accessible both at your custom domain and the Bugalou subdomain. SSL is automatically provisioned.

Customizing Branding

Go to Helpcenter → Branding to customize the look and feel:

• Colors — Primary, Secondary, Accent, Text, and Light Text colors
• Images — Logo URL and Favicon URL
• Content — Footer Text and Custom CSS

Click "Save Branding" to apply your changes.