Articles Overview

Articles are the core content of your Helpcenter. They contain the answers, guides, and documentation your customers need. Navigate to Helpcenter → Articles to manage them.

Prerequisites

Before creating articles, you need at least one category. If no categories exist, you'll see a warning: "Please create at least one category before creating articles."

Creating a New Article

1. Click the "+ New Article" button (blue, top-right)
2. Fill in the required fields in the modal form
3. Optionally configure SEO settings
4. Click "Create Article"

Article Form Fields

Field	Required	Description
Article Title	Yes	The display title. Automatically generates a slug from the title (for new articles only).
Slug	Yes	URL-friendly identifier. Auto-generated but customizable.
Category	Yes	Select from your existing categories via a dropdown.
Content	Yes	The article body text. Displayed in a multi-line text area.
Status	No	Draft (default), Published, or Archived.

SEO Settings

Below the main form, there's a collapsible SEO Settings section with three fields:

Field	Max Length	Default
SEO Title	60 characters	Uses the article title if left empty
Meta Description	160 characters	Uses the first 160 characters of content if left empty
Keywords	—	Comma-separated keywords for search

Each field shows a character counter so you can optimize your SEO without exceeding limits.

Article Statuses

Every article has one of three statuses:

Status	Badge Color	Description
Draft	Yellow	Work in progress. Not publicly visible. This is the default status.
Published	Green	Live and publicly accessible in your Helpcenter.
Archived	Gray	Hidden from public view but not deleted. Useful for outdated content you may want to restore.

Filtering Articles

At the top of the articles page, four filter tabs let you view articles by status:

• All — shows all articles regardless of status
• Published — shows only published articles
• Draft — shows only drafts
• Archived — shows only archived articles

Article Card Display

Each article in the list shows:

• Title (bold) with a colored status badge
• SEO description (if provided, truncated to 2 lines)
• 👁 View count — how many times the article has been viewed
• 📅 Published date — formatted according to your language setting
• Edit (pencil icon) and Delete (trash icon) buttons

Editing an Article

1. Click the edit icon (pencil) on the article card
2. The form opens with all current values pre-filled
3. Make your changes and click "Update Article"

Note: When editing, the slug is not auto-regenerated from the title to prevent breaking existing URLs.

Deleting an Article

1. Click the delete icon (trash, red) on the article card
2. Confirm the deletion in the dialog

Deletion is permanent. Consider archiving instead if you might want the article back later.

AI Integration

Your published Helpcenter articles are automatically used by the AI Website Chatbot as part of its knowledge base. When a visitor asks a question, the AI searches your published articles for matching content and includes up to 5 relevant articles in its response context. This means a well-maintained Helpcenter directly improves your AI chatbot's answers.

Best Practices

• Use clear, descriptive titles that match what customers would search for
• Start with your most frequently asked questions
• Assign each article to the most relevant category
• Fill in SEO titles and descriptions for better search engine visibility
• Add keywords to help both customers and the AI find the right articles
• Start articles as Draft, review, then set to Published when ready
• Use Archived instead of deleting for outdated content