AI
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All practical tips to grow your business on messaging.
Customer Service Automation with AI: Practical Guide for 2026
AI automation makes it possible to handle customer questions faster, more cheaply, and more consistently. Discover which processes you can automate and how to get started.
Recent articles
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Customer Service Chatbot: Complete Guide for Online Stores in 2026
A customer service chatbot answers frequently asked questions 24/7 and saves your team hours every week. Everything you need to know about setup, costs, and tools.
AI vs. Automation: What's the Difference? (With Examples)
AI and automation are often used interchangeably, but they're fundamentally different. Discover the key differences, with practical examples from customer service and marketing.
The Best AI Tools for Customer Service in 2026
AI is fundamentally changing customer service. From chatbots to smart inbox automation: these are the best AI tools for support teams in 2026.
What Are AI Agents? The Complete Business Guide
Everything you need to know about AI agents: what they are, how they work, and how to use them for customer service. With practical examples.
AI
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Customer Service Automation with AI: Practical Guide for 2026
AI automation makes it possible to handle customer questions faster, more cheaply, and more consistently. Discover which processes you can automate and how to get started.
Customer Service Chatbot: Complete Guide for Online Stores in 2026
A customer service chatbot answers frequently asked questions 24/7 and saves your team hours every week. Everything you need to know about setup, costs, and tools.
AI vs. Automation: What's the Difference? (With Examples)
AI and automation are often used interchangeably, but they're fundamentally different. Discover the key differences, with practical examples from customer service and marketing.
About AI
Artificial intelligence is no longer just for large companies with in-house developers — modern AI tools make it possible to train a chatbot that actually resolves customer questions within a day. Our customer service chatbot guide covers how to set up and train an AI agent, plus an honest look at when AI is — and isn't — the right solution.
- Train the chatbot on your own knowledge base
- Automatic hand-off to a human agent
- Bugalou Copilot for your own team
- Measure with CSAT, not just speed
Beyond the customer-facing chatbot, AI also runs on the other side of the inbox: Bugalou Copilot is an assistant for your support team itself. Instead of manually searching, labeling, or distributing 50 conversations, you describe what you want in plain language — "split the complaints evenly between Anne and Dennis" — and Copilot carries it out. That's a fundamentally different kind of AI than the chatbot: not customer-facing, but built to speed up your own team.