26 articles in this category
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All practical tips to grow your business on messaging.
WhatsApp groups for work: downsides, GDPR risks and better alternatives
Almost every company has them: WhatsApp groups for work. Handy to start with, but with dozens of groups messages get buried and customer data ends up on personal phones. The downsides, what GDPR means here, and which alternatives work better.
Recent articles
📰![WhatsApp Business Calling: How the WhatsApp Calling API Works [2026]](/_next/image?url=https%3A%2F%2Fimages.unsplash.com%2Fphoto-1611746872915-64382b5c76da%3Fw%3D1280%26h%3D720%26fit%3Dcrop%26auto%3Dformat&w=3840&q=75)
WhatsApp Business Calling: How the WhatsApp Calling API Works [2026]
More and more customers call businesses on WhatsApp. Learn what WhatsApp Business calling is, what it costs, which requirements apply and how to use it for customer service.
WhatsApp Business Automation: How to Automate Customer Service via WhatsApp
With WhatsApp Business automation, you answer common questions automatically, send order confirmations, and reduce your workload. Practical guide for online stores.
![How to Schedule Messages on WhatsApp Business: Step-by-Step Guide [2026]](/_next/image?url=https%3A%2F%2Fimages.unsplash.com%2Fphoto-1611926653458-09294b3142bf%3Fw%3D1280%26h%3D720%26fit%3Dcrop%26auto%3Dformat&w=3840&q=75)
How to Schedule Messages on WhatsApp Business: Step-by-Step Guide [2026]
Want to schedule WhatsApp messages instead of sending them manually? Discover what options exist, the limitations of the free app, and how to do it the right way.
![Is WhatsApp a Good Customer Support Tool? Pros and Cons [2026]](/_next/image?url=https%3A%2F%2Fimages.unsplash.com%2Fphoto-1556761175-5973dc0f32e7%3Fw%3D1280%26h%3D720%26fit%3Dcrop%26auto%3Dformat&w=3840&q=75)
Is WhatsApp a Good Customer Support Tool? Pros and Cons [2026]
Many businesses are considering WhatsApp as a customer support tool. But is it the right choice? We weigh the pros and cons, with practical tips for a successful implementation.
![WhatsApp Business Multiple Users: How It Works [2026]](/_next/image?url=%2Fwhatsapp-business-multiple-users.png&w=3840&q=75&dpl=dpl_67oemhM2C8s8J1iwJyUWC1HBANf3)
WhatsApp groups for work: downsides, GDPR risks and better alternatives
Almost every company has them: WhatsApp groups for work. Handy to start with, but with dozens of groups messages get buried and customer data ends up on personal phones. The downsides, what GDPR means here, and which alternatives work better.
WhatsApp Business Calling: How the WhatsApp Calling API Works [2026]
More and more customers call businesses on WhatsApp. Learn what WhatsApp Business calling is, what it costs, which requirements apply and how to use it for customer service.
WhatsApp Business Automation: How to Automate Customer Service via WhatsApp
With WhatsApp Business automation, you answer common questions automatically, send order confirmations, and reduce your workload. Practical guide for online stores.
More articles
📚- Using WhatsApp for Business: 9 Benefits for Your Company in 2026Jun 2026
- WhatsApp Business Desktop: How to Use It on Your Computer [2026]Jun 2026
- What Is a WhatsApp Business Notice? The Difference With the Green CheckmarkJun 2026
- WhatsApp Business API Pricing in 2026: Complete GuideJun 2026
- WhatsApp Business: Complete Guide for Online Stores in 2026Jun 2026
- WhatsApp 24-Hour Messaging Window: What It Is and How to Handle ItJun 2026
- Click-to-WhatsApp Ads: How to Set Them Up (2026)Jun 2026
- WhatsApp Broadcast Messages: 20+ Examples & TemplatesJun 2026
- WhatsApp Auto Reply: How to Set Up + 15 ExamplesMay 2026
- WhatsApp Reminder Messages: 10+ Examples & TemplatesMay 2026
- How to Automate WhatsApp Messages: Complete GuideMay 2026
- How to Create a WhatsApp Community for Business: Step-by-StepMay 2026
- 10 Best WhatsApp Business Alternatives in 2026 (Compared)May 2026
- How to Send WhatsApp Newsletters: Complete Guide (2026)May 2026
- WhatsApp Event Invitation Messages: 15+ TemplatesMay 2026
- What Is a WhatsApp Business Account? Guide & SetupMay 2026
- WhatsApp AI Chatbot: Automate Your Customer Service (2026)May 2026
- WhatsApp Business Green Checkmark: How to Get VerifiedApr 2026
- 5 Reasons Why Customers Prefer WhatsApp Over EmailFeb 2026
- WhatsApp Business API vs. WhatsApp Business App: What's the Difference?Feb 2026
About WhatsApp
WhatsApp is the most popular channel for customer contact in many countries — customers expect a fast, personal reply, just like texting a friend. This category covers everything around WhatsApp Business: connecting the official API, getting templates approved, sending automatic order updates, and the rules around marketing messages.
- Connect the official WhatsApp Business API
- Automatic order and shipping updates
- Get message templates approved
- Distribute conversations across team members
One nuance that's often overlooked: templates for marketing messages need to be pre-approved by WhatsApp itself, which can take a few days — plan for that before launching a campaign. Regular customer service replies within the 24-hour window after a customer message aren't subject to that restriction, so you can respond directly and freely there.