As a small business, you want to provide excellent customer service without a large team or budget. Fortunately, there are customer service tools that make exactly that possible. We've listed the best options for you.
For small businesses, these are the most important criteria:
Everything you need for great customer service — in one platform
Bugalou combines email, WhatsApp, Instagram, Facebook, and more in one inbox. Built specifically for small and medium businesses.
Pros:
Solid free plan with ticket management and email channels. Paid plans add WhatsApp, chat, and more.
The market leader with the most extensive offering. Often too expensive and complex for small businesses though.
Works seamlessly with their CRM and marketing tools. Interesting if you already use the HubSpot ecosystem.
Ask yourself:
For most small businesses, Bugalou is the best choice: affordable, multichannel, and built with e-commerce in mind. Larger businesses or those with complex workflows can consider Zendesk or HubSpot.
Founder of Bugalou and e-commerce entrepreneur. As a business owner, I noticed that customer service tools were either unaffordable or so complex you needed an IT department. That frustration led to Bugalou.