A customer asks on Instagram whether a product is still in stock at the store, another emails about a return from an online order, and a third calls about a delivery time. For retailers running both physical stores and a webshop, these questions easily get mixed up — without the right integrations, your customer service team often doesn't know if a product is in stock or where an order is.
The challenge: online and offline mixed together
Retailers often combine a webshop with one or more physical stores. Customers expect a team member to know what's going on, regardless of whether the question comes in via WhatsApp, email, Instagram or at the counter. Without a link between customer service and inventory/order systems, a team member has to search manually — time-consuming and error-prone.
Order and stock data right next to the conversation
Bugalou integrates with Shopify, WooCommerce and Lightspeed, so order and stock information automatically appears next to the conversation. Your team sees at a glance whether a product is in stock and what an order's status is, without switching screens.
What this solves:
- No more manual lookups for order status or stock
- Faster answers to "is this still available?" and "where's my order?"
- One overview for customer questions about both the store and the webshop
Handling returns and exchanges without friction
Returns are a constant in retail. With standard replies and AI suggestions, you handle return and exchange requests faster. Read our guides on building a good return policy and automating returns for concrete steps.
An AI chatbot for frequently asked questions
Bugalou's AI chatbot automatically answers questions about stock, delivery times, sizes and return policy, 24/7, in the customer's language. That frees your team from answering the same question ten times a day, leaving time for conversations that actually need a personal touch.
Checklist for retailers
- Connect your webshop (Shopify, WooCommerce or Lightspeed) to your customer service inbox
- Connect WhatsApp, email, Instagram and live chat into one overview
- Set up the AI chatbot for stock, delivery-time and return questions
- Use standard replies for returns and exchanges
- Monitor service quality per store or channel with CSAT surveys
Frequently asked questions
Do I see order status right next to the conversation? Yes, through the Shopify, WooCommerce or Lightspeed integration, order and stock information automatically shows up next to every conversation.
Does this work with multiple stores? Yes, Bugalou scales from a single store to multiple locations, with an overview per location or channel.
How much does this cost? From €49/month, all channels and the AI chatbot included. 14-day free trial, no credit card required.
Check out our retail industry page or read how to reduce cart abandonment.
This article was last updated in September 2026.
Founder of Bugalou and e-commerce entrepreneur. As a business owner, I noticed that customer service tools were either unaffordable or so complex you needed an IT department. That frustration led to Bugalou.