Most people don't realize it, but Bugalou isn't just a website — it's a Progressive Web App (PWA). That means you can install it on your phone, tablet, or desktop and use it exactly like a native app.
No App Store. No Google Play. No updates to download. Just instant access to all your customer conversations, directly from your home screen.
When you visit the Bugalou dashboard on your phone, you'll automatically see a prompt to install the app:
Before we dive into the how, here's why it's worth the 30 seconds:
Open Bugalou directly from your home screen or taskbar — no browser tabs to search through.
Get real-time notifications when a new message comes in, even when the app is closed. Never miss a customer conversation again. Learn how to configure your notification preferences.
The installed app runs in its own window without browser toolbars, tabs, or distractions. It looks and feels exactly like a native app.
Basic features remain accessible even when your connection drops. Messages sync automatically when you're back online.
Unlike traditional apps, you never need to manually update Bugalou. Every time you open it, you're on the latest version.
Here's what the installation process looks like:
Installing Bugalou on your iPhone or iPad takes just 3 taps:
That's it! The Bugalou icon now appears on your home screen. Tap it to open the app in full-screen mode.
💡 Tip: Make sure you're using Safari — this feature doesn't work in Chrome or Firefox on iOS.
On Android, the process is just as easy:
The Bugalou icon will appear on your home screen and in your app drawer, just like any other app.
💡 Tip: On Samsung devices, you might see "Add page to" — choose "Home screen".
For your desktop or laptop, the install process works from your browser:
After installation, Bugalou opens in its own window — separate from your browser. You can pin it to your taskbar (Windows) or Dock (Mac) for even faster access.
After installing the app, make sure to enable push notifications so you never miss a customer message:
Once enabled, you'll receive instant alerts for new messages, ticket assignments, mentions in internal notes, and more — even when the app isn't actively open.
Here's a pro tip: share these installation instructions with your entire team. When everyone has Bugalou installed as an app on their devices, your team response time goes down dramatically.
You can even set up different notification preferences per team member — so your sales team gets alerted on new leads, while your support team gets notified about open tickets. Learn more about workspace notification settings and managing your team and roles.
With Bugalou installed as an app, you get the convenience of a native application with the flexibility of a web platform. No app store approval delays, no mandatory updates, no storage space wasted on your device.
Just fast, reliable access to all your customer conversations — wherever you are. Want to know what else Bugalou can do? Read about why Bugalou was built and explore our team inbox, AI chatbot, and automations.
Install Bugalou right now and experience the difference. It takes less than a minute, and your team will thank you for it.
Go to Bugalou → | Start your free trial → | Book a demo →
Have questions about the installation? Our support team is happy to help. You can also check out our getting started guide to learn your way around the dashboard.
Founder of Bugalou and e-commerce entrepreneur. As a business owner, I noticed that customer service tools were either unaffordable or so complex you needed an IT department. That frustration led to Bugalou.
