A potential customer sends a WhatsApp message about a test drive, another emails for a maintenance quote, and the phone rings about a repair. Without a central overview, some of these requests get lost — and a quote request that never gets followed up is a sale you lose. This article shows how dealers, garages and leasing companies prevent that.
The challenge: sales leads and service questions mixed together
In the automotive sector, sales-related questions (test drive, quote, availability) and service requests (maintenance, repairs, inspections) arrive through the same channels: WhatsApp, email, phone, live chat and social media. Without clear assignment, a quote request sometimes ends up with the same person handling a maintenance question, and follow-up falls by the wayside.
One inbox for sales and service
Bugalou brings WhatsApp, email, phone, live chat, Instagram DM and Messenger together in one shared inbox. Conversations are automatically assigned to the right team member — a quote request to sales, a maintenance question to the workshop.
What this solves:
- No more quote requests left unanswered
- Automatic reminders so follow-up never gets forgotten
- A clear split between sales and service questions, with nothing falling through the cracks
An AI chatbot for frequently asked questions
Bugalou's AI chatbot automatically answers frequently asked questions about maintenance, pricing, opening hours and availability, 24/7 — even outside business hours, which is exactly when many customers have time to search for a garage or dealer. If the question is more specific, the AI hands the conversation to a team member, including full context.
Checklist for dealers and garages
- Connect WhatsApp, email, phone and live chat into one inbox
- Set up automatic assignment: sales versus service
- Set reminders for quote follow-up
- Configure the AI chatbot for common questions about maintenance and availability
- Measure customer satisfaction after every contact with a CSAT survey
Frequently asked questions
Can I automatically separate sales and service conversations? Yes, with automatic assignment rules you route quote requests to sales and maintenance questions to the workshop.
Does this work for a single garage or only for large dealer groups? Both. Bugalou starts from €49/month and scales with you, from a single garage to multiple locations.
Is there a free trial? Yes, 14-day free trial, no credit card required.
Check out our automotive industry page or read how to structurally improve customer service.
This article was last updated in September 2026.
Founder of Bugalou and e-commerce entrepreneur. As a business owner, I noticed that customer service tools were either unaffordable or so complex you needed an IT department. That frustration led to Bugalou.