Business Hours

Business hours define when your team actively answers customer questions. Outside these hours, automated messages, chatbot-only handling, or adjusted response times may apply.

Setting clear business hours helps manage customer expectations: customers who message at night know, through an auto-responder, when to expect a reply instead of waiting in uncertainty.

Bugalou lets you set business hours per channel and team, with automatic handover to the AI chatbot outside these hours, so customers always get help — even when your team is offline.