An AI chatbot is an automated conversational agent that answers customer questions using artificial intelligence. In customer service, an AI chatbot handles repetitive questions so your team can focus on more complex issues.
An AI chatbot is software that uses artificial intelligence to have conversations with customers. Unlike traditional chatbots that work with fixed decision trees, an AI chatbot understands the intent behind a question and formulates relevant answers based on your knowledge base.
In customer service, an AI chatbot is used to automatically answer frequently asked questions: think of order statuses, return policies, business hours, and product information. This saves your team a huge amount of time, since up to 80% of incoming questions are repetitive.
A good AI chatbot seamlessly hands over to a human agent when the question becomes too complex. The full conversation history is then passed along, so the customer doesn't have to repeat themselves.
With Bugalou, you get an AI chatbot that you train on your own products, FAQs, and policies. The chatbot works 24/7, speaks multiple languages, and is instantly available on all your channels: live chat, WhatsApp, Instagram, and more.
All channels in one inbox, AI chatbot included, CSAT measurements, and smart automations. No credit card required.
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