An auto-responder is an automatically sent message that informs customers when your team is offline or will answer a question later.
An auto-responder is a pre-set message that's automatically sent when a customer reaches out outside business hours or when the whole team is unavailable. It confirms receipt and sets expectations for when a reply will follow.
A good auto-responder prevents frustration: customers know their message arrived and when to expect an answer, instead of being left in the dark.
Bugalou lets you set auto-responders per channel and time window, including different messages for holidays or business closures, so customers always get a fitting response.
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