Canned Response (Macro)

A canned response (also called a macro) is a pre-written text block agents can quickly insert into a conversation. Think answers to common questions about delivery times, return policy, or opening hours.

Canned responses save enormous amounts of time and ensure consistency: every agent gives the same correct answer, instead of retyping the same explanation over and over. Good canned responses include variables auto-filled with, say, the customer's name.

Bugalou supports team-level canned responses, so you build a shared library of approved answers everyone can use, in every language and on every channel.