Chat Transcript

A chat transcript is a complete, searchable text record of a customer conversation: every message, every exchange between customer and agent (or chatbot), including timestamps.

Transcripts are valuable in multiple ways: customers can look back at a conversation later, managers use them for quality control and coaching, and they serve as training material for new agents.

Bugalou keeps complete conversation transcripts across every channel, searchable and exportable, so nothing gets lost and every conversation can be looked up later for context or analysis.