VoIP is a technology that lets you make phone calls over the internet instead of through a traditional phone line.
VoIP (Voice over Internet Protocol) makes it possible to make phone calls over the internet. Instead of a physical phone line, you use your internet connection to call. This is cheaper, more flexible, and easier to integrate with other software.
For customer service, VoIP offers major advantages: your team can call from any location with an internet connection, you can use numbers in multiple countries, and you can record, transfer, and monitor calls.
Bugalou's built-in telephony works via VoIP and is fully integrated into the same inbox as your other channels. Incoming and outgoing calls appear alongside your WhatsApp messages, emails, and chats — no separate phone tool needed.
All channels in one inbox, AI chatbot included, CSAT measurements, and smart automations. No credit card required.
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