NLU is the AI discipline focused on understanding the meaning and context of human language, the foundation under modern chatbots.
NLU (Natural Language Understanding) is the part of artificial intelligence specifically focused on understanding meaning, context, and intent in human language, as opposed to NLG (Natural Language Generation), which focuses on generating text.
NLU enables systems to recognize synonyms, maintain context across messages, and assign the right meaning to ambiguous sentences — essential for natural, human-like conversations.
Bugalou's AI Agent combines NLU with your own knowledge base, so the chatbot not only understands what a customer is asking, but can also craft the right, factually accurate answer based on your content.
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