LLM (Large Language Model)

A Large Language Model (LLM) is a type of artificial intelligence trained on billions of text fragments, allowing it to learn patterns in language and generate coherent, context-aware text on its own. Well-known examples include the models behind ChatGPT and Claude.

In customer service, LLMs form the foundation of modern AI chatbots: instead of fixed decision trees, they understand the intent behind a question, even if phrased differently than expected, and craft natural responses.

Bugalou's AI Agent is built on advanced language models and trained on your own knowledge base, so answers aren't just linguistically natural, but also factually accurate to your products and policies.