Machine Learning

Machine learning is the technology behind many modern AI applications. Instead of manually programming rules, the system learns from examples: it analyzes large amounts of data, recognizes patterns, and applies that knowledge to new situations.

In customer service, machine learning is used for: automatic classification of incoming messages (complaint, question, compliment), sentiment analysis (is the customer satisfied or frustrated?), and improving AI chatbot answers based on previous conversations.

Bugalou's AI agent uses machine learning to understand customer questions better and better. The more conversations the AI has, the more accurate the answers become.