Dropshipping

With dropshipping, you sell products through your online store, but you don't hold any inventory yourself. When a customer places an order, the order is forwarded to the supplier who ships the product directly to the customer.

The advantage: low startup costs and no inventory investment. The disadvantage: less control over delivery times, product quality, and packaging. This often leads to more customer service questions about shipping times, product discrepancies, and returns.

With Bugalou, you manage all customer questions from one inbox, which is essential for dropshippers who often work with multiple suppliers and longer delivery times. Automatic replies about shipping status and return policies save a lot of time.