Uptime is the percentage of time a service or website is actually available and reachable for users.
Uptime measures what percentage of the time a system is online and functional, usually expressed in "nines": 99.9% uptime means less than 9 hours of downtime per year, 99.99% means less than an hour.
For customer service software, uptime is critical: if your inbox or chat widget goes offline, customers can't reach you at all. Downtime during peak moments can mean direct revenue loss.
Bugalou offers SLA guarantees on uptime as part of the Enterprise plan, with transparent monitoring so you always know your customer service channels stay reachable.
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