Tags are labels you assign to conversations or tickets to categorize, filter, and analyze them by topic.
Tags (or labels) are short categories you add to conversations, like "return," "billing," or "complaint." They make it possible to organize large volumes of tickets and later filter or analyze them.
With thoughtful tagging you see exactly which topics come up most often, giving valuable input for product improvements, FAQ expansion, or targeted automation of common questions.
In Bugalou you can auto-tag conversations based on keywords or channel, and use tags to filter reports and spot trends in customer inquiries.
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