Ticket Snoozing

Ticket snoozing lets agents temporarily remove a conversation from their active inbox, for example while waiting for information from the customer or a colleague. The conversation automatically returns at a set time.

This feature prevents an inbox from becoming cluttered with conversations that don't need action right now, while making sure nothing falls through the cracks: the ticket resurfaces automatically when it becomes relevant again.

In Bugalou you can snooze conversations to a specific date and time, so your inbox only shows what needs attention now, while nothing gets forgotten.