Ticket status shows what stage a customer inquiry is in, such as open, in progress, pending, or closed.
Ticket status shows what stage of handling a conversation is in: open (new, not yet picked up), in progress (an agent is working on it), pending (waiting on the customer or a third party), or closed (resolved).
A clear status system prevents conversations from falling through the cracks and gives managers immediate insight into workload and team progress.
Bugalou's inbox shows each conversation's status visually, with filters per status, so agents see exactly which conversations need attention and which are waiting on the customer.
All channels in one inbox, AI chatbot included, CSAT measurements, and smart automations. No credit card required.
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