2FA is an extra layer of security that requires a second verification step beyond a password, such as a code from an authenticator app.
2FA (Two-Factor Authentication) asks users for a second proof of identity in addition to their password, usually a temporary code from an authenticator app or SMS. Even if a password leaks, an attacker can't log in without this second factor.
For customer service software, 2FA is essential because agents have access to sensitive customer data: order history, contact information, and conversation content. A compromised account can cause major damage without this extra layer.
Bugalou offers 2FA for all accounts and lets organization admins enforce it across the entire team, keeping sensitive customer data extra protected.
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