A shared inbox is a central place where all customer messages from different channels come together, so your entire team can work on them collaboratively without messages being missed or answered twice.
A shared inbox (or team inbox) is a central system where all incoming customer messages come together, regardless of the channel. Emails, WhatsApp messages, Instagram DMs, live chat conversations, and phone calls are all visible in the same interface.
The biggest advantage of a shared inbox is that your team collaborates on customer communication without messages being missed, answered twice, or stuck in a personal mailbox. Each conversation can be assigned to a specific agent, annotated with internal notes, and tracked from start to finish.
Without a shared inbox, problems arise: customers receive double or contradictory answers, information is lost when an agent is absent, and there is no overview of the total workload and performance of the team.
The Bugalou Team Inbox is the heart of the platform: all channels come together here in a clear overview. You can assign conversations, filter by status or channel, add internal notes, and view the complete customer and order history with one click.
All channels in one inbox, AI chatbot included, CSAT measurements, and smart automations. No credit card required.
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