RMA (Return Merchandise Authorization)

RMA (Return Merchandise Authorization) is the process where a customer first requests approval and a return number before sending a product back. This helps businesses track returns and verify they meet the conditions.

A streamlined RMA process significantly improves the customer experience: customers know exactly what to do, and your team keeps track of incoming returns and the reasons behind them.

Bugalou links return requests directly to the original order through your e-commerce integration, so your team sees at a glance which product, reason, and status a return has.